At a Glance
- Tasks: Lead a vibrant team to create an amazing atmosphere for gym-goers.
- Company: Join Urban Gym Group, where energy and community thrive.
- Benefits: Enjoy a competitive salary, 26 holidays, and free gym access.
- Other info: Opportunities for personal growth and professional coaching.
- Why this job: Make a real impact on customer experience and team spirit.
- Qualifications: Service-oriented, energetic, and a natural leader.
The predicted salary is between 27000 - 33000 £ per year.
Hospitality Manager - Javaplein, Netherlands
Fulltime | 40 hours
Your future
You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.
As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym go-ers comfortable. To ensure seamless service, you process all guest requests via different outlets, but primarily in-person. You are on top of our customer satisfaction.
You support the Club Manager in their daily work. This means that you are concerned with sales, quality, service, hygiene, and personnel. Most importantly, you will manage and coach the team of hosts on hospitality skills. You lift the team to a higher level through your dedication and enthusiasm.
On a daily basis, you will be busy with the following tasks:
- Greet our visitors with a genuine smile and warm welcome;
- Coach the Host team on hospitality;
- Ensuring that our customer satisfaction remains high;
- Supporting the Club Manager in the daily operations;
- Jointly responsible for handling questions and providing service to our members;
- Proactively sharing information about the services of Urban Gym Group (personal training, classes etc);
- Responsible for the appearance of the club (hygiene, safety, maintenance, working conditions, etc.);
- Co-responsible for all personnel-related tasks;
- Responsible for several administrative tasks;
- Building a community within your team;
- Making everyone feel welcome and safe inside TrainMore.
You
- Are service-oriented;
- Are a born leader;
- Care about our customers;
- Are helpful;
- Are a real team player;
- Are fit, energetic, social and positive;
- Have a hands-on mentality;
- Are inspiring;
- Dare to speak out;
- Are the best version of yourself;
- Feel at home in the gym;
- Live and breathe our brand.
- Eligible to work in The Netherlands (Work and Residence Permit).
We offer:
- Working for a company with a wonderful mission;
- Excellent salary;
- 26 holidays (free on your birthday!);
- Exchange of public holidays;
- Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
- Free working out at all our first-class gyms and studios for you and your partner;
- One day per year charity work.
- Pension scheme in place
Hospitality Manager - Javaplein, Netherlands in Southampton employer: TrainMore
At TrainMore, we empower Personal Trainers to build their own businesses within our vibrant gyms in Groningen, where a bustling atmosphere and a supportive community await. With a unique €1-per-workout model that ensures a steady flow of clients, coupled with competitive rental rates and extensive marketing support, you can thrive as an entrepreneur while enjoying the camaraderie of fellow coaches. Join us to experience a dynamic work culture that prioritises your growth and success in a lively, industrial setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager - Javaplein, Netherlands in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TrainMore. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TrainMore
Don't be shy about reaching out to TrainMore directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TrainMore and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TrainMore
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
