At a Glance
- Tasks: Lead the team to create an unforgettable gym experience and maintain top-notch club standards.
- Company: Join TrainMore, a vibrant gym culture that's all about energy and community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting career progression in a fast-growing company.
- Why this job: Be part of a team that inspires and motivates members every day.
- Qualifications: Experience in hospitality or team leadership, with a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
For 15 years, Train More has been the gym people in the Netherlands actually choose to go to.
With over 50 clubs across Holland, we've spent a decade and a half getting this right — and we're not shy about what makes us different.
We've built a gym culture where showing up feels good, every time.
Where the energy on the floor does half the work, and the people around you do the rest.
UK, we've been looking at you for a while.
We think you're ready for more.
As Assistant Club Manager, you will ignite the Host team to deliver an unforgettable member experience, fueling standout service, sharp product knowledge, and unbeatable club standards.
As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence.
Lead by example to inspire the team to deliver dynamic, high‐impact sales tours that smash KPIS (See KPIS for more information), elevate POS performance, and keep the club performing at its peak every single day.
Key Responsibilities
- Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
- Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
- Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks
- Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
- Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.
- Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager's strategy for the club.
- Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
- Support when required with chasing debtors
- This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs
Key KPIS for the the role
- Joiners
- Retention
- Vending
- Club experience – mystery shops and audit
Skills, Knowledge and Experience
- Experience supervising or leading a team in a hospitality setting
- Background in commercial economics, sports education, hospitality or similar relevance
- Demonstrable Experience of delivering excellent customer service
- Excellent communication and organisation skills
- Keen eye for attention to detail
- Ability to work as a team and use initiative to problem solve
- Stress resilience, ability to handle different situations at once, prioritising skills.
Assistant Club Manager in Milton Keynes employer: TrainMore
At TrainMore, we empower Personal Trainers to build their own businesses within our vibrant gyms in Groningen, where a bustling atmosphere and a supportive community await. With a unique €1-per-workout model that ensures a steady flow of clients, coupled with competitive rental rates and extensive marketing support, you can thrive as an entrepreneur while enjoying the camaraderie of fellow coaches. Join us to experience a dynamic work culture that prioritises your growth and success in a lively, industrial setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Club Manager in Milton Keynes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TrainMore. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TrainMore
Don't be shy about reaching out to TrainMore directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Club Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TrainMore and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TrainMore
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
