Hospitality Manager for a Care Home (Permanent) in Marlow

For 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we’ve spent a decade and a half getting this right — and we’re not shy about what makes us different. We’ve built a gym culture where showing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. As Hospitality Manager, you will ignite the Host team to deliver an unforgettable member experience, fueling standout service, sharp product knowledge, and unbeatable club standards. Lead by example to inspire the team to deliver dynamic, high‑impact sales tours that smash KPIS (See KPIS for more information), elevate POS performance, and keep the club performing at its peak every single day. Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards. Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities). Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc). Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines. Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively. Support when required with chasing debtors This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs Experience supervising or leading a team in a hospitality setting Background in commercial economics, sports education, hospitality or similar relevance Demonstrable Experience of delivering excellent customer service