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- Tasks: Conduct hands-on UX research to enhance user experience and support product teams.
- Company: Join Trainline, Europe's leading rail app, committed to sustainable travel.
- Benefits: Enjoy private healthcare, work-from-abroad options, and generous learning budgets.
- Why this job: Make a real impact on travel experiences while growing your career in a dynamic team.
- Qualifications: Experience in UX research and collaboration with product teams is essential.
- Other info: Embrace a hybrid work model and thrive in a diverse, inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we are a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
User Research is central to how we understand our customers and support product decision-making. Researchers at Trainline are embedded within cross-functional product teams, working closely with product managers, designers, engineers, data scientists and analysts. User Research sits within the wider Product & Data organisation. We work collaboratively, value clear and practical insight, and focus on delivering research that helps teams make confident, evidence-based decisions.
We’re looking for a UX Researcher to join us on a 12-month fixed term contract. This role is primarily focused on executing research to support existing product teams, priorities and roadmaps. You’ll join an established research team with clear context, ways of working and support from senior researchers. Your focus will be on delivering high quality qualitative (and some quantitative) research, helping teams understand user needs, test ideas and improve the customer experience. This role is well suited to someone who enjoys hands-on research delivery, is comfortable working to defined briefs, and wants to make a meaningful contribution within a fixed timeframe.
Responsibilities
- Execute qualitative research such as usability testing, user interviews, and concept testing to support product discovery and delivery.
- Support quantitative research activities (e.g. surveys) where appropriate, working within existing approaches and guidance.
- Work closely with product managers and designers to plan and deliver research aligned to agreed priorities.
- Synthesise findings into clear, actionable insights and share them with teams through presentations, reports and workshops.
- Contribute to ongoing discovery and evaluation work across one or more product teams.
- Work within established research frameworks, tools and standards, with support from senior researchers.
- Support and guide designers in doing some of their own small-scale research e.g. simple usability testing and short surveys.
We’d love to hear from you if you have
- Proven applied UX or product research experience, ideally within digital products or services.
- Experience running hands-on qualitative research, with some exposure to quantitative methods or a strong interest in developing this further.
- Confidence delivering research to defined briefs and timelines.
- The ability to interpret behavioural and attitudinal data and communicate insights clearly to non-researchers.
- Experience collaborating with designers, product managers or engineers in a product development environment.
- A practical, delivery-focused mindset and strong organisational skills.
- Experience in travel, ecommerce, or other complex, data-rich products is a bonus, but not essential.
About This Contract
This role is a 12-month fixed term contract. You’ll receive a structured handover and join a supportive research team with established priorities and ways of working. The focus of the role is continuity and delivery, rather than long-term ownership or strategic leadership.
More Information
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Values
- Think Big - We're building the future of rail
- Own It - We focus on every customer, partner and journey
- Travel Together - We're one team
- Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That’s why we’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
UX Researcher - 12 Month FTC employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to current or former Trainliners on LinkedIn. A friendly chat can give you insider info and maybe even a referral. We love seeing familiar faces!
✨Tip Number 2
Prepare for your interview by diving deep into Trainline's mission and values. Show us how your skills align with our goal of making travel simple and eco-friendly. We want to see your passion!
✨Tip Number 3
Bring your research game! Be ready to discuss your past projects and how they’ve impacted user experience. We’re all about evidence-based decisions, so let’s see those insights!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace UX Researcher - 12 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UX Researcher role. Highlight your relevant experience in qualitative research and how it aligns with our mission at Trainline. We want to see how you can contribute to our goal of making travel simple and eco-friendly!
Showcase Your Research Skills: In your application, don’t just list your skills—show us how you've applied them! Share specific examples of past research projects where you’ve delivered actionable insights. We love seeing hands-on experience that demonstrates your ability to work within defined briefs.
Communicate Clearly: Remember, we value clear communication! When writing your application, make sure your insights and experiences are easy to understand. Use straightforward language to convey your thoughts, as you'll need to do the same when sharing findings with non-researchers at Trainline.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Trainline
✨Know Your Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss your hands-on experience with usability testing and user interviews, as well as any exposure you have to surveys. This will show that you’re not just familiar with the concepts but can apply them effectively.
✨Understand Trainline's Values
Familiarise yourself with Trainline's core values: Think Big, Own It, Travel Together, and Do Good. Prepare examples from your past experiences that align with these values. This will demonstrate that you not only understand the company culture but also embody it.
✨Prepare for Collaboration Questions
Since the role involves working closely with product managers and designers, think of specific instances where you collaborated successfully in a team. Be ready to share how you communicated insights to non-researchers and contributed to product development.
✨Showcase Your Organisational Skills
As the role requires delivering research within defined briefs and timelines, prepare to discuss how you manage your time and prioritise tasks. Share examples of how you've successfully balanced multiple projects or deadlines in the past.
