At a Glance
- Tasks: Help strategic customers succeed with Trainline's B2B solutions and drive their growth.
- Company: Join Trainline, Europe's top rail app, committed to sustainable travel.
- Benefits: Enjoy private healthcare, generous leave, and a clear career growth path.
- Other info: Work in a diverse team that values inclusion and celebrates differences.
- Why this job: Make a real impact in the travel industry while building lasting relationships.
- Qualifications: Experience in Agile environments and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.
Today, we’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing Service Delivery at Trainline Partner Solutions (TPS) 👋 Trainline Partner Solutions is the B2B arm of Trainline. The Distribution sector within TPS works with Rail Carriers to surface their inventories through APIs and Online Tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel.
The Service Delivery team is responsible for expertly onboarding B2B partners to the Trainline platform, while ensuring that all operational issues; including incident, problem and change management are handled to world-class standards.
What you will do as a Technical Account Manager at Trainline... 🚅 As part of the Service Delivery Technical Account Management (TAM) team, you will work long-term with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions. By driving customer success, you’ll also help grow the consumption and value of TPS services.
You will demonstrate confidence, credibility and a strong understanding of both Trainline and your customers’ businesses. You will develop and maintain deep technical expertise in TPS solutions and the wider Trainline ecosystem. You will also guide partners through industry accreditation processes aligned with country-specific rail distribution rules and carrier regulations.
Within three months, you will be able to clearly articulate your customers’ long- and short-term goals, how they align with their broader business objectives, and the gaps that need to be bridged—forming the basis of a structured engagement plan. You will build long-term, trusted relationships that accelerate customer outcomes through best-practice guidance and rapid feature or market expansion. You will educate customers on product roadmaps, carrier processes and upcoming features, ensuring alignment with their own strategic plans.
Within 12 months, you will be able to demonstrate your impact through tangible achievements relating to revenue growth and market share expansion. You will act as an advocate for your customers, providing clear and constructive feedback to Product teams based on real customer use cases. You will also serve as an escalation point for service issues, ensuring service levels are met, minimising service credit risk, and protecting the reputation of TPS.
Key Responsibilities
- Your customer portfolio will vary depending on customer tiering. You will collaborate closely with TPS Distribution, IT Solutions Account teams, Product and Engineering specialists while delivering the following:
- Leverage TAM playbooks, welcome packs, delivery kits and tools to guide customers through:
- Roadmaps and assessments that outline next steps and outcome-aligned plans
- Solution guidance and industry best-practice reviews to identify expansion opportunities
- Operational optimisation ensuring activities align with technology goals and priorities
- Industry insights that benchmark and enhance workflow efficiency within customer architecture
- Use strong organisational and planning skills to track customer plans, make adjustments and drive progress to completion.
- Help create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome-focused value.
- Contribute to the internal TAM community, sharing experience and best practices while learning from peers.
- Oversee and proactively manage customer escalations related to incidents, service requests and major development activity.
- Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement.
We'd love to hear from you if you have... 🔍
- AGILE PM Foundation or comparable certification
- Knowledge of API integrations and White Label solutions
- Fluency in English plus one additional language (Spanish, Italian, or French)
- Experience working within Agile development and support environments
- Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities
- Strong communication skills with the ability to gain trust from stakeholders
- Willingness to undertake occasional travel to Trainline locations
- Travel or rail industry experience (preferred)
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe every day, in everything we do:
- Think Big - We’re building the future of rail
- Own It - We focus on every customer, partner and journey
- Travel Together - We’re one team
- Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That’s why we’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it’s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Technical Account Manager employer: Trainline
At Trainline, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and continuous improvement. Our commitment to employee growth is evident through clear career paths, personal learning budgets, and generous benefits like private healthcare and a flexible work-from-abroad policy. Join us in Edinburgh, where you can make a meaningful impact on customer experiences while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Trainliners on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Trainline. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding Trainline's mission and values. Think about how your skills align with their goals of creating a greener, more sustainable future. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you articulate your past experiences clearly and effectively during interviews.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! We want to see how you connect with our mission of making travel simple and sustainable. Share any personal experiences or insights that highlight your enthusiasm for the rail industry.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Technical Account Manager. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Trainline.
How to prepare for a job interview at Trainline
✨Know Your Stuff
Make sure you have a solid understanding of Trainline's services and the rail industry. Familiarise yourself with their API integrations and how they work with B2B partners. This will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Technical Account Manager, you'll need to build trust with stakeholders. Practice articulating complex ideas clearly and concisely. Prepare examples of how you've successfully communicated with clients or teams in the past, especially in dynamic environments.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer scenarios or escalations. Think through potential challenges you might face in the role and prepare structured responses that highlight your problem-solving skills and ability to manage customer relationships effectively.
✨Align with Company Values
Trainline values thinking big, owning your responsibilities, and making a positive impact. Be ready to discuss how your personal values align with theirs. Share experiences that reflect these principles, showing that you’re not just a fit for the role but also for the company culture.
