At a Glance
- Tasks: Lead design for B2B/B2C products, shaping user experiences and collaborating with cross-functional teams.
- Company: Join a forward-thinking company focused on innovation and inclusivity.
- Benefits: Enjoy private healthcare, generous work-from-abroad policy, and family-friendly perks.
- Other info: Flexible hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact by designing intuitive solutions that enhance user experiences.
- Qualifications: Experience in B2B/B2C design, strong communication skills, and a passion for collaboration.
The predicted salary is between 60000 - 80000 £ per year.
As a Senior Product Designer, you will play a key role across two significant workstreams, shaping both customer‑facing and internal experiences that support an evolving aggregation and distribution strategy. You will lead discovery, influence product direction, and bring strong design leadership into cross‑functional teams. You will work closely with Product, Engineering, commercial stakeholders, and external partners to solve complex problems, deliver high‑quality experiences, and help shape how we evolve our design practices, tooling, and ways of working.
Responsibilities
- Own the end‑to‑end design process across two key B2B and B2B2C product areas, from discovery and problem definition through to detailed specification, UI design, and developer handoff.
- Lead collaborative discovery activities including workshops, whiteboarding sessions, rapid research sprints, and cross‑functional alignment sessions to ensure teams are solving the right problems before building solutions.
- Design scalable and intuitive experiences for external rail operators, travel partners, white‑label platforms, and internal operational tooling used across Trainline.
- Translate complex partner and carrier requirements into clear, developer‑ready design solutions that balance business goals, technical constraints, and customer needs.
- Deliver features across the Trainline Business suite and associated platforms, including areas such as seat maps, fare displays, carrier integrations, and operational workflows.
- Build strong and trusted working relationships with Product, Engineering, commercial teams, and external stakeholders, contributing actively to planning, strategy discussions, and delivery rituals.
- Manage multiple workstreams in a fast‑paced product environment while maintaining a high standard of craft, clarity, and attention to detail.
- Contribute to the evolution of Trainline’s broader design practice, including experimentation with AI‑assisted workflows, tooling, and new ways of working.
Qualifications
- Experience designing complex B2B or B2B2C products, including enterprise tooling, operational platforms, or mobile and web‑based experiences with multiple stakeholder groups.
- A systems‑thinking mindset and a strong appreciation for scalable design patterns, detailed specifications, logical user flows, and thoughtful handling of edge cases.
- Confidence leading discovery activities and facilitating collaborative workshops that help teams align quickly around problems, opportunities, and priorities.
- Strong communication and stakeholder management skills, with the ability to build trust, influence decisions constructively, and collaborate effectively across Product, Engineering, commercial teams, and external partners.
- A delivery‑focused and hands‑on approach, with the ability to balance strategic thinking and execution while managing several parallel initiatives.
- Experience using data, experimentation, customer insight, and research to inform decisions and measure the impact of design outcomes.
- The ability to communicate design decisions clearly through compelling storytelling, presentations, and detailed developer‑ready specifications.
- Adaptability in evolving environments and an openness to experimenting with new tools and AI‑assisted ways of working. Experience with tools such as Figma, Codex, Claude Code, or similar platforms would be helpful.
Benefits
- Private healthcare and dental insurance.
- Generous work‑from‑abroad policy.
- 2‑for‑1 share purchase plans.
- EV Scheme to reduce carbon emissions.
- Extra festive time off.
- Excellent family‑friendly benefits.
Employment Details
We operate a hybrid model and ask that Trainliners work from the office a minimum of 60 % of their time over a 12‑week period. We also offer a 28‑day work‑from‑abroad policy.
Equal Opportunity Employer
We know that having a diverse team makes us better and helps us succeed. We are committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Senior Product Designer: B2B/B2C, Discovery & Lead UX employer: Trainline
At Trainline, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Product Designer, you will have the opportunity to lead impactful design initiatives while enjoying benefits such as private healthcare, generous work-from-abroad policies, and a commitment to diversity and inclusion. Our hybrid working model and focus on employee growth ensure that you can thrive both personally and professionally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer: B2B/B2C, Discovery & Lead UX
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance, walk potential employers through your design process and thought patterns.
✨Tip Number 3
Prepare for interviews by practising common design questions and scenarios. Think about how you’d tackle real-world problems they might throw at you, especially around B2B and B2B2C experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Product Designer: B2B/B2C, Discovery & Lead UX
Some tips for your application 🫡
Show Off Your Design Process:When you apply, make sure to highlight your end-to-end design process. We want to see how you tackle complex problems, from discovery to delivery. Share examples that showcase your ability to lead workshops and collaborate with cross-functional teams.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. We love seeing how your background aligns with our needs, especially in B2B and B2B2C contexts.
Communicate Clearly:Your written application is your first chance to impress us, so make it count! Use clear and compelling language to communicate your design decisions and storytelling abilities. Remember, we’re looking for strong communication skills right from the start.
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Trainline
✨Know Your Design Process
Make sure you can clearly articulate your end-to-end design process. Be ready to discuss how you've led discovery activities and collaborated with cross-functional teams in the past. Highlight specific examples where your design decisions have positively impacted user experiences.
✨Showcase Your Systems Thinking
Prepare to demonstrate your systems-thinking mindset. Bring examples of complex B2B or B2B2C products you've designed, focusing on how you handled scalability, user flows, and edge cases. This will show that you understand the intricacies of designing for multiple stakeholders.
✨Communicate Effectively
Practice your storytelling skills! You’ll need to communicate your design decisions clearly, so be prepared to present your ideas compellingly. Use visuals or mock-ups to illustrate your points and ensure you can explain how your designs meet both business goals and user needs.
✨Be Ready to Adapt
Since the role involves evolving environments and new tools, come prepared to discuss your adaptability. Share experiences where you've experimented with new design tools or AI-assisted workflows. This shows you're not just a designer but also a forward-thinker who embraces change.
