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For Companies At a Glance
- Tasks: Manage payment disputes and prevent fraud while supporting investigations.
- Company: Join Trainline, Europe's leading rail app focused on sustainable travel.
- Benefits: Enjoy private healthcare, work-from-abroad policy, and career growth opportunities.
- Why this job: Be part of a dynamic team making travel simpler and safer for millions.
- Qualifications: Experience in payments or fraud analysis; analytical mindset and attention to detail.
- Other info: Hybrid work model with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing the Fraud & Payment team at Trainline
The Fraud & Payment Team is a fast-evolving unit leading fraud prevention in the retail train ticketing space. We proactively analyse transaction behaviours, block fraud attempts, and retain revenue; all while safeguarding customer data and experience. Our Edinburgh-based team blends analytical precision with strategic initiative, tackling both recurring tasks and high-impact projects. With a culture that values ownership and forward-thinking, we create space for individuals to lead and grow.
About The Role
We’re looking for a Risk Operations Specialist to join our Fraud Review & Chargeback team. This is a hybrid role designed to evolve over time. Your role will be split between chargebacks and fraud prevention, with responsibility for protecting Trainline from financial losses and taking proactive action to prevent fraudulent activity.
If you’re interested in payments, fraud, disputes management, and you want a role that grows beyond case handling, this is a great opportunity to build a career in Fraud prevention.
As a Risk Operations Specialist at Trainline, you will…
- Manage payment disputes and chargebacks, including evidence preparation, case assessment, and submission in line with major card-scheme rules (e.g. Amex, Mastercard, Visa etc.) and internal terms and conditions.
- Review dispute outcomes to accurately document reporting and analysis.
- Work with internal systems and payment service providers to manage disputes efficiently.
- Support fraud investigations for cases escalated by our Customer Service team.
- Perform manual fraud reviews on flagged transactions and accounts, taking appropriate actions on confirmed fraud.
- Contribute to continuous improvement of fraud and dispute processes, including tooling enhancement and rule tuning.
- Maintain accurate documentation and support internal risk operational controls.
Candidate Profile
We'd love to hear from you if you…
- Have experience in payments and fraud, dispute or a similar analytical & operational role.
- Have good attention to detail and comfort working with structured processes.
- Have an analytical mindset: you like understanding why something happened.
- Are confident working with data, built-in report tools, and adapting to internal systems.
- Have clear written communication and good documentation habits.
- Are curious, enthusiastic, proactive, forward-thinking and eager to learn.
- Can work independently and collaboratively, being comfortable with stakeholders’ management and critical thinking.
- Knowledge of SQL and Machine Learning models is a plus, not a requirement, and there will be opportunity to learn about them.
- An interest in fraud, payments, or financial risk (prior experience is a plus, not a requirement).
More Information
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our Values Represent The Things That Matter Most To Us And What We Live And Breathe Everyday, In Everything We Do:
- Think Big - We’re building the future of rail
- Own It - We focus on every customer, partner and journey
- Travel Together - We’re one team
- Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That’s why we’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it’s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Risk Operations Specialist employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former Trainline employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Fraud & Payment team.
✨Tip Number 2
Prepare for your interview by brushing up on your knowledge of payment disputes and fraud prevention. Familiarise yourself with major card schemes like Amex, Mastercard, and Visa. Show us you know your stuff!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your analytical mindset and attention to detail. We love candidates who can think critically and adapt to new challenges, so share examples from your past experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Trainline family. Let’s make those journeys happen together!
We think you need these skills to ace Risk Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Risk Operations Specialist role. Highlight your experience in payments and fraud, and show us how your skills align with our mission at Trainline.
Show Off Your Analytical Skills: We love a good analytical mindset! In your application, give examples of how you've tackled problems or improved processes in previous roles. This will help us see your potential in managing disputes and fraud prevention.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts well. We appreciate good documentation habits, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the Trainline team!
How to prepare for a job interview at Trainline
✨Know Your Stuff
Make sure you understand the basics of payments and fraud prevention. Brush up on key terms like chargebacks, transaction behaviours, and card-scheme rules. This will show that you're not just interested in the role but also have a solid foundation to build upon.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used data in previous roles. Think about specific examples where your analytical mindset helped solve a problem or improve a process. Being able to articulate this will demonstrate your fit for the analytical demands of the Risk Operations Specialist position.
✨Communicate Clearly
Since clear written communication is crucial, practice explaining complex ideas simply. You might be asked to summarise a past experience or explain a technical concept, so being concise and clear will set you apart from other candidates.
✨Embrace Continuous Improvement
Trainline values forward-thinking and continuous improvement. Be ready to share your thoughts on how processes can be enhanced in fraud prevention or dispute management. This shows that you're proactive and eager to contribute to the team's success.
