About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Introducing Service Delivery at Trainline Partner Solutions (TPS) The Distribution sector within TPS is the sector in TPS that works with Rail Carriers to surface their inventories through APIs and Online Tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel. Service Delivery at Trainline Partner Solutions (TPS) Trainline collaborates with a diverse set of international partners across the rail and coach industry. The Service Delivery team is responsible for expertly onboarding B2B partners to the Trainline platform, while ensuring that all operational issues; including incident, problem and change management that are handled to world-class standards. What you will do as a Technical Account Manager at Trainline... As part of the Service Delivery Technical Account Management (TAM) team, you will work long-term with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions. By driving customer success, you’ll also help grow the consumption and value of TPS services. You will also guide partners through industry accreditation processes aligned with country-specific rail distribution rules and carrier regulations. Within three months, you will be able to clearly articulate your customers’ long- and short-term goals, how they align with their broader business objectives, and the gaps that need to be bridged—forming the basis of a structured engagement plan. You will build long-term, trusted relationships that accelerate customer outcomes through best-practice guidance and rapid feature or market expansion. You will also serve as an escalation point for service issues, ensuring service levels are met, minimising service credit risk, and protecting the reputation of TPS. You will collaborate closely with TPS Distribution, IT Solutions Account teams, Product and Engineering specialists while delivering the following: Use strong organisational and planning skills to track customer plans, make adjustments and drive progress to completion. Help create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome-focused value. Contribute to the internal TAM community, sharing experience and best practices while learning from peers. Oversee and proactively manage customer escalations related to incidents, service requests and major development activity. Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement. AGILE PM Foundation or comparable certification Fluency in English plus one additional language (Spanish, Italian, or French) Experience working within Agile development and support environments Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities Willingness to undertake occasional travel to Trainline locations Travel or rail industry experience (preferred) Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Think Big - We're building the future of rail ~✔️ Travel Together - We're one team ~♻️ We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought.
Remote Technical Account Manager employer: Trainline
At Trainline, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and continuous improvement. Our commitment to employee growth is evident through clear career paths, personal learning budgets, and generous benefits like private healthcare and a flexible work-from-abroad policy. Join us in Edinburgh, where you can make a meaningful impact on customer experiences while enjoying a supportive environment that values your contributions.
