At a Glance
- Tasks: Support employees with HR queries and maintain accurate people data.
- Company: Join Trainline, a tech-driven company focused on sustainable travel.
- Benefits: Enjoy private healthcare, generous leave, and clear career paths.
- Other info: Embrace a hybrid work model with opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment while promoting inclusivity.
- Qualifications: Basic HR knowledge and experience with payroll administration required.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. We are looking for a People Operations Advisor to join our UK People Operations team. Reporting to the UK People Operations Team Manager, you will support employees across the business, providing high‑quality HR support and contributing to the growth and culture of Trainline.
Responsibilities
- Provide high‑quality first‑line support to Trainliners via the People mailbox, resolving HR queries within agreed SLAs.
- Maintain accurate people data in HiBob, flagging inconsistencies or risks.
- Offer clear guidance to staff and managers on People policies, practices, and processes, escalating complex cases as needed.
- Support monthly UK payroll preparation, validation, and processing, ensuring alignment with HiBob, payroll workflows, and Finance.
- Assist People Business Partners with cyclical People processes (absence management, performance, salary review, L&D, engagement) by preparing data, generating reports, and running checks.
- Coordinate onboarding activities, pre‑boarding support, background checks, Right to Work documentation, and new‑starter data accuracy.
- Work closely with Accounts Payable to process People‑related invoices and POs accurately.
- Develop and interpret weekly/monthly People reports using HiBob, Excel/Sheets, or BI dashboards to identify trends and insights.
- Support the review, improvement, and implementation of People policies, processes, and templates.
- Contribute to People team projects and continuous improvement initiatives, testing new HRIS features and documenting workflows.
- Champion tech‑forward approaches by promoting HR systems, automation, and digital tools to enhance efficiency.
Qualifications
- Foundational understanding of HR best practices, employment law, and core HR processes.
- Experience supporting payroll administration in the UK, including basic knowledge of UK tax, NI, and statutory requirements.
- Comfort with HR systems (HiBob or similar) and a genuine interest in technology to streamline People processes.
- Data‑literate, able to produce, interpret, and validate reports, using insights to support business needs.
- Experience with process improvement, workflow documentation, and HRIS feature testing.
- Knowledge of the hiring lifecycle, onboarding processes, and Right to Work/Visa compliance.
- Strong verbal and written communication skills, with the ability to explain processes clearly and professionally.
- Attention to detail and excellent organisational and time‑management skills.
- Proficiency with Microsoft Office/Google Workspace, especially Excel/Sheets for data handling and reporting.
Benefits
- Private healthcare & dental insurance.
- Generous work‑from‑abroad policy (28 days per annum).
- 2‑for‑1 share purchase plan.
- EV scheme to reduce carbon emissions.
- Extra festive time off and family‑friendly benefits.
- Clear career paths, transparent pay bands, and personal learning budgets.
We prioritise career growth with regular learning days and a hybrid model that requires office presence a minimum of 60% in a 12‑week period.
Our Values
- Think Big – Building the future of rail.
- Own It – Focusing on every customer, partner, and journey.
- Travel Together – One team.
- Do Good – Making a positive impact.
We are committed to creating inclusive workplaces where everyone belongs and differences are celebrated. We welcome applicants from all backgrounds, including gender, ethnicity, sexuality, disability, nationality, and diversity of thought.
Location: London, England, United Kingdom
Apply now to join a fast‑moving, forward‑thinking technology business that values growth, learning, and a sustainable future.
People Operations Advisor employer: Trainline
Trainline is an exceptional employer that champions a greener future while fostering a vibrant and inclusive work culture in London. With a strong focus on employee growth, we offer clear career paths, generous benefits including private healthcare and a unique work-from-abroad policy, and a commitment to continuous learning. Join us to be part of a forward-thinking team that values innovation and collaboration, making a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Trainline's values and recent projects. Show us how your skills align with our mission to build a greener future in travel.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. We love hearing how you've tackled challenges in the past, so have some examples up your sleeve!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you're genuinely interested in joining the team.
We think you need these skills to ace People Operations Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the People Operations Advisor role. Highlight relevant experience and skills that match the job description, especially around HR support and data management.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and passion for the role. Explain why you want to join Trainline and how you can contribute to our mission of building a greener future.
Showcase Your Tech Savvy:Since we love tech-forward approaches, mention any experience you have with HR systems like HiBob or similar tools. Share examples of how you've used technology to improve processes in previous roles.
Proofread, Proofread, Proofread!:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in HR roles!
How to prepare for a job interview at Trainline
✨Know Your HR Basics
Make sure you brush up on your foundational understanding of HR best practices and employment law. Being able to discuss these topics confidently will show that you're serious about the role and understand the core processes involved.
✨Get Familiar with HiBob
Since this role involves maintaining accurate people data in HiBob, it’s a good idea to familiarise yourself with the system beforehand. If you can demonstrate your comfort with HR systems and how they can streamline processes, you'll stand out as a tech-savvy candidate.
✨Prepare for Payroll Questions
Given the importance of payroll administration in this position, be ready to discuss your experience with UK payroll processes. Brush up on basic tax, NI, and statutory requirements so you can answer any questions confidently.
✨Showcase Your Data Skills
This role requires data literacy, so come prepared to talk about your experience with generating and interpreting reports. Bring examples of how you've used data insights to support business needs, as this will highlight your analytical skills and attention to detail.
