At a Glance
- Tasks: Support employees with HR queries and maintain accurate people data.
- Company: Join Trainline, a tech-forward company revolutionising sustainable travel.
- Benefits: Enjoy private healthcare, generous leave, and clear career paths.
- Other info: Embrace a culture of inclusivity and continuous improvement.
- Why this job: Make a real impact in a dynamic environment focused on growth and sustainability.
- Qualifications: Basic HR knowledge, payroll experience, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
We are looking for a People Operations Advisor to join our UK People Operations team. Reporting to the UK People Operations Team Manager, you will support employees across the business, providing high‐quality HR support and contributing to the growth and culture of Trainline.
Responsibilities
- Provide high‐quality first‐line support to Trainliners via the People mailbox, resolving HR queries within agreed SLAs.
- Maintain accurate people data in HiBob, flagging inconsistencies or risks.
- Offer clear guidance to staff and managers on People policies, practices, and processes, escalating complex cases as needed.
- Support monthly UK payroll preparation, validation, and processing, ensuring alignment with HiBob, payroll workflows, and Finance.
- Assist People Business Partners with cyclical People processes (absence management, performance, salary review, L&D, engagement) by preparing data, generating reports, and running checks.
- Coordinate onboarding activities, pre‐boarding support, background checks, Right to Work documentation, and new‐starter data accuracy.
- Work closely with Accounts Payable to process People‐related invoices and POs accurately.
- Develop and interpret weekly/monthly People reports using HiBob, Excel/Sheets, or BI dashboards to identify trends and insights.
- Support the review, improvement, and implementation of People policies, processes, and templates.
- Contribute to People team projects and continuous improvement initiatives, testing new HRIS features and documenting workflows.
- Champion tech‐forward approaches by promoting HR systems, automation, and digital tools to enhance efficiency.
Qualifications
- Foundational understanding of HR best practices, employment law, and core HR processes.
- Experience supporting payroll administration in the UK, including basic knowledge of UK tax, NI, and statutory requirements.
- Comfort with HR systems (HiBob or similar) and a genuine interest in technology to streamline People processes.
- Data‐literate, able to produce, interpret, and validate reports, using insights to support business needs.
- Experience with process improvement, workflow documentation, and HRIS feature testing.
- Knowledge of the hiring lifecycle, onboarding processes, and Right to Work/Visa compliance.
- Strong verbal and written communication skills, with the ability to explain processes clearly and professionally.
- Attention to detail and excellent organisational and time‐management skills.
- Proficiency with Microsoft Office/Google Workspace, especially Excel/Sheets for data handling and reporting.
Benefits
- Private healthcare & dental insurance.
- Generous work‐from‐abroad policy (28 days per annum).
- 2‐for‐1 share purchase plan.
- EV scheme to reduce carbon emissions.
- Extra festive time off and family‐friendly benefits.
- Clear career paths, transparent pay bands, and personal learning budgets.
- We prioritise career growth with regular learning days and a hybrid model that requires office presence a minimum of 60% in a 12‐week period.
Our Values
- Think Big – Building the future of rail.
- Own It – Focusing on every customer, partner, and journey.
- Travel Together – One team.
- Do Good – Making a positive impact.
We are committed to creating inclusive workplaces where everyone belongs and differences are celebrated. We welcome applicants from all backgrounds, including gender, ethnicity, sexuality, disability, nationality, and diversity of thought.
Location: London, England, United Kingdom
Apply now to join a fast‐moving, forward‐thinking technology business that values growth, learning, and a sustainable future.
People Operations Advisor in London employer: Trainline
Trainline is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong focus on employee growth, the company offers numerous opportunities for professional development and engagement in meaningful projects that drive organisational transformation. Located in a vibrant environment, Trainline supports a healthy work-life balance and encourages its employees to embrace new ways of working, making it an attractive place for those seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Advisor in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Trainline!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Trainline.
We think you need these skills to ace People Operations Advisor in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Trainline. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Trainline and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Trainline. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Trainline's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Trainline
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Trainline.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Trainline will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Trainline and how you would contribute to adapting HR strategies.
