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- Tasks: Lead a dynamic IT support team across multiple locations, delivering top-notch technical assistance.
- Company: Join a leading rail travel company with a strong focus on innovation and customer service.
- Benefits: Enjoy competitive pay, career growth opportunities, and a chance to make a real difference.
- Why this job: Be at the forefront of IT support in a vibrant industry, enhancing travel experiences for customers.
- Qualifications: Proven IT service management experience and strong leadership skills required.
- Other info: In-office role 4–5 days a week, fostering teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A leading rail travel company is seeking an IT Support Manager to lead a technical support team across multiple locations in the UK and Europe. Responsibilities include delivering exceptional support, implementing best practices, and maximizing the use of ITSM tools.
The ideal candidate has proven experience in IT service management, strong leadership skills, and technical troubleshooting capabilities across various operating systems. This role requires a commitment to in-office work for 4–5 days a week.
IT Support Manager - Lead Multi-Site Europe Team in London employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager - Lead Multi-Site Europe Team in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT support or management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past achievements in IT service management. This will help you stand out during interviews and demonstrate your leadership capabilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your technical troubleshooting experience and how you've implemented best practices in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Manager - Lead Multi-Site Europe Team in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management and leadership. We want to see how you've successfully led teams and tackled technical challenges, so don’t hold back on those achievements!
Showcase Your Technical Skills: In your application, be specific about the operating systems and ITSM tools you’ve worked with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. We love seeing genuine enthusiasm for the position.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Trainline
✨Know Your ITSM Tools
Familiarise yourself with the IT Service Management tools that the company uses. Be ready to discuss how you've implemented best practices in your previous roles and how you can maximise the use of these tools in a multi-site environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a technical support team in the past. Highlight your approach to motivating team members, resolving conflicts, and ensuring exceptional support delivery across different locations.
✨Technical Troubleshooting Scenarios
Brush up on your technical troubleshooting skills across various operating systems. Be prepared to walk through specific scenarios where you resolved complex issues, demonstrating your problem-solving abilities and technical knowledge.
✨Commitment to In-Office Work
Since this role requires a commitment to in-office work, be ready to discuss your availability and willingness to work on-site. Emphasise your understanding of the importance of collaboration and communication in a multi-site team setting.
