Internal Communications Partner - 6-12 month Fixed Term Contract in London

About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline. Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing the Trainline People Team
The People team is at the heart of how Trainline supports and grows its team of over 1,000 Trainliners across the business. We're focused on building an environment where people feel informed, connected and set up to do their best work, and this role sits within Employee Experience, a small team driving some of the most visible improvements to how Trainline operates day to day.

This is a fixed term role created to lead two flagship priorities: a full refresh of our internal comms channels and the discovery and launch of a new company intranet. You'll inherit existing insights on both projects and move quickly into delivery, while also providing hands-on support for business-as-usual comms during a busy period. You'll work closely with the existing Employee Experience Partner and Associate, and build trusted relationships with senior stakeholders across People, Technology and leadership.

In this role as the Internal Communications Partner, you will...

• Lead the refresh of our internal comms channel structure, building on existing insights to improve clarity, reduce noise and embed consistent governance.
• Own delivery of a new intranet across two parallel tracks: building an MVP using our current toolset while developing the business case for longer-term platform investment.
• Establish content architecture, governance and ownership for the intranet from day one, so early work becomes a lasting foundation.
• Evaluate external intranet platforms and use MVP learnings to build an evidence-based case for future investment.
• Identify opportunities to embed AI across comms and the intranet, from smarter search to AI-assisted publishing.
• Contribute to companywide internal comms, including inclusion and impact communications alongside our EX Associate and employee networks.
• Support comms plans for key business priorities and change initiatives, including strategy communications.
• Act as a trusted comms advisor to stakeholders delivering change or business-wide initiatives.

We'd love to hear from you if you have...

• Significant experience in internal communications within a fast-moving, international business, ideally within tech.
• Practical experience designing, launching or significantly refreshing an intranet, with a solid understanding of information architecture, governance, content ownership and adoption.
• Experience evaluating intranet or digital employee experience platforms and making confident recommendations.
• Strong project management skills, with the ability to own end-to-end delivery of complex, cross-functional initiatives.
• A practical, delivery-focused approach, comfortable moving quickly from strategy to execution in a lean team.
• Experience working closely with senior stakeholders as a trusted advisor.
• Genuine curiosity about AI, with a track record of spotting ways to use it to improve comms processes and content.
• Experience using Slack as part of an internal comms mix is helpful, as is experience refreshing major employee events such as All Hands.

More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe every day, in everything we do:

• Think Big - We're building the future of rail.
• Own It - We focus on every customer, partner and journey.
• Travel Together - We're one team.
• Do Good - We make a positive impact.

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!