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- Tasks: Support B2B Distribution by enhancing Salesforce and providing insights on commercial performance.
- Company: Join Trainline, Europe's number 1 rail app, committed to sustainable travel.
- Benefits: Enjoy private healthcare, work-from-abroad policy, and generous learning budgets.
- Why this job: Make a real impact in the travel industry while growing your career.
- Qualifications: Degree in a relevant field and 1-3 years of analytical experience.
- Other info: Hybrid work model with a focus on diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
Join Trainline to apply for the Commercial Operations Analyst role. We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.
Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing Trainline Partner Solutions. Trainline Partner Solutions (TPS) powers the technology that enables Travel Management Companies (TMCs), Online Booking Tools (OBTs), and other distribution partners across Europe to sell and manage rail travel seamlessly. In addition, it offers a booking platform dedicated to corporates called Trainline Business and offers White Label solutions to rail operators. We are on an exciting path to growth and we need you!
Overview Of The Role
The Commercial Operations Analyst will play a key role within the Trainline Partner Solutions (TPS) team, primarily supporting the B2B Distribution business. This role is responsible for maintaining and improving the team's Salesforce environment, ensuring data accuracy and driving better pipeline discipline across the commercial function. As an analyst you will manage and enhance standard reporting, providing regular insights into commercial performance, identifying trends, risks, and opportunities. You will also support the setting of performance targets, contribute to sales incentive tracking, and assist in preparing materials and presentations for business reviews and senior leadership updates.
Responsibilities
- Maintain and enhance reporting tools and dashboards, delivering key recurring reports such as sales performance, forecasts, pipeline reviews, among others.
- Generate actionable insights and recommendations to improve commercial performance, highlighting risks, opportunities, and trends for leadership and the sales team. Communicate recommendations and escalate when needed.
- Conduct regular account and revenue assurance checks to ensure alignment between commercial agreements and billing data.
- Continuously monitor, improve and own pipeline data quality, identifying gaps and driving corrective actions with the sales teams.
- Transform pipeline information into actionable, forward‐looking insights, inform planning and performance management, and share with stakeholders across the organisation.
- Manage and optimize Salesforce usage, ensuring data accuracy and driving process improvements that enhance business insight.
- Support the commercial team with account planning and revenue growth initiatives.
- Assist in defining performance targets and administering the Sales Incentive Scheme.
- Prepare presentation materials and reports for senior management and business reviews.
- Contribute to the development and tracking of sales KPIs and performance goals.
Knowledge & Experience
- Basic understanding of commercial, analytical, or business operations concepts.
- Ability to work with data to produce clear insights; confidence using Excel, SQL server or similar analytical tools.
- Ability to work with modular reporting tools such as Tableau, Power BI.
- Basic level of understanding of databases and querying languages. (programming experience is a plus).
- Familiarity with CRM systems (Salesforce experience is a plus but not required).
- Strong analytical skills, with experience producing reports, dashboards, or performance insights.
- Awareness of sales processes, pipeline management, or revenue analysis is advantageous.
- Experience in business travel, rail distribution, or a similar industry is beneficial but not mandatory.
- Strong written and verbal communication skills, with the ability to present insights clearly.
Qualifications
- Degree in Business, Economics, Data science, Engineering, or another numerate or commercial discipline, or ability to demonstrate equivalent analytical capability.
- Between 1 and 3 years of experience in analytical roles.
More Information
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family‐friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12‐week period. We also have a 28-day Work from Abroad policy.
Values Represent The Things That Matter Most To Us And What We Live And Breathe Everyday, In Everything We Do
- Think Big – We're building the future of rail
- Own It – We focus on every customer, partner and journey
- Travel Together – We're one team
- Do Good – We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity – gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Commercial Operations Analyst in London employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former Trainline employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Trainline’s values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about our mission to make travel better.
✨Tip Number 3
Practice your analytical skills! Since the role involves data insights, brush up on your Excel and SQL skills. We want to see that you can turn numbers into actionable recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Trainline team!
We think you need these skills to ace Commercial Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Operations Analyst role. Highlight relevant experience and skills that match the job description, especially your analytical abilities and familiarity with tools like Excel or Salesforce.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Trainline's mission. Don’t forget to mention any experience in the travel or rail industry!
Show Off Your Analytical Skills: Since this role is all about data and insights, be sure to showcase your analytical skills in your application. Include examples of how you've used data to drive decisions or improve performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Trainline
✨Know Your Numbers
As a Commercial Operations Analyst, you'll be dealing with data and insights. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Familiarise yourself with key metrics relevant to Trainline's business model, like sales performance and pipeline management.
✨Master Salesforce Basics
While Salesforce experience isn't mandatory, having a basic understanding of CRM systems will give you an edge. If you can, take some time to explore Salesforce functionalities and think about how you would improve data accuracy and reporting processes. This shows initiative and readiness to contribute.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in Trainline's operations and growth strategies. Ask about their approach to data-driven decision-making or how they envision the future of rail travel. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
✨Showcase Your Communication Skills
Strong written and verbal communication is key for this role. Be prepared to present your insights clearly during the interview. You might even want to practice explaining complex data concepts in simple terms, as this will be crucial when communicating with stakeholders across the organisation.
