At a Glance
- Tasks: Support key partnerships and manage relationships with B2B clients in the travel industry.
- Company: Join Trainline, Europe's leading independent rail platform focused on greener travel.
- Benefits: Enjoy private healthcare, generous leave, and a work-from-abroad policy.
- Other info: Hybrid working model with clear career growth paths and diverse team culture.
- Why this job: Shape the future of travel while making a positive impact on the planet.
- Qualifications: 1-2 years in Account Management or Customer Success; passion for rail and sustainability.
The predicted salary is between 33000 - 35000 £ per year.
About us At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline. We're Europe's leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels. Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet. Now is a brilliant time to join us and help shape the future of travel.
Introducing Global Distribution at Trainline Partner Solutions (TPS). We're looking for an ambitious and commercially minded Account Executive to join our Trainline Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe. This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy.
You'll be responsible for nurturing partnerships with major B2B clients, ensuring they achieve success with our technology and that Trainline continues to grow as their trusted digital rail partner.
What you will do as an Account Executive at Trainline:
- Provide day-to-day support to an assigned portfolio of Trainline Partner Solutions customers.
- Build and manage successful customer relationships, becoming a trusted advisor for our partners.
- Identify growth opportunities and execute them with the help of the team.
- Get involved in ad-hoc projects and business support as needed.
- Support on development and managing a customer communication plan.
Requirements:
- 1-2 years' experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space.
- Fluency in English. Additional languages such as French, Spanish, German and/or Italian is advantageous.
- Passion for the rail industry, business travel, and sustainable mobility.
- Experience using Salesforce in an account management/sales environment.
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Think Big - We're building the future of rail. Own It - We focus on every customer, partner and journey. Travel Together - We're one team. Do Good - We make a positive impact. We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought.
Compensation Range: 33K - 35K
Location: London
Employment Type: Full time
Location Type: Hybrid
Department: TPS Global Distribution
Compensation: 33K – 35K
Account Management Support Executive in London employer: Trainline
Trainline is an exceptional employer, dedicated to fostering a culture of innovation and sustainability in the travel industry. With a strong emphasis on employee growth, we offer clear career paths, personal learning budgets, and a supportive environment for mentorship and collaboration. Our hybrid work model, generous benefits, and commitment to diversity make Trainline a rewarding place to build a meaningful career while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Support Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trainline. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trainline before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management Support Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trainline:Your cover letter is your chance to shine! Tell us why you want to work at Trainline specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trainline!
How to prepare for a job interview at Trainline
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
