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- Tasks: Lead a dynamic IT support team across multiple locations in Europe.
- Company: A leading rail travel company with a focus on exceptional service.
- Benefits: Competitive salary, career growth, and a chance to make an impact.
- Why this job: Join a vibrant team and enhance your leadership skills in a tech-driven environment.
- Qualifications: Proven IT service management experience and strong troubleshooting skills required.
- Other info: In-office work 4–5 days a week for collaborative success.
The predicted salary is between 42000 - 60000 £ per year.
A leading rail travel company is seeking an IT Support Manager to lead a technical support team across multiple locations in the UK and Europe.
Responsibilities include delivering exceptional support, implementing best practices, and maximizing the use of ITSM tools.
The ideal candidate has proven experience in IT service management, strong leadership skills, and technical troubleshooting capabilities across various operating systems.
This role requires a commitment to in-office work for 4–5 days a week.
IT Support Manager - Lead Multi-Site Europe Team employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager - Lead Multi-Site Europe Team
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past achievements in IT service management. This will help you stand out during interviews and showcase your leadership capabilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on demonstrating your technical troubleshooting skills and how you've implemented best practices in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Manager - Lead Multi-Site Europe Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management and leadership. We want to see how you've delivered exceptional support in previous roles, so don’t hold back on those achievements!
Showcase Your Technical Skills: When writing your application, emphasise your technical troubleshooting capabilities across various operating systems. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. We want to get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trainline
✨Know Your ITSM Tools
Familiarise yourself with the IT Service Management (ITSM) tools that the company uses. Be ready to discuss how you've implemented best practices in your previous roles and how you can maximise the use of these tools in a multi-site environment.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams across different locations. Think about challenges you've faced and how you motivated your team to deliver exceptional support.
✨Technical Troubleshooting Scenarios
Brush up on your technical troubleshooting skills across various operating systems. Be prepared to walk through specific scenarios where you successfully resolved issues, demonstrating your problem-solving abilities.
✨Commitment to In-Office Work
Since this role requires a commitment to in-office work, be ready to discuss your availability and willingness to work on-site 4–5 days a week. Highlight any previous experiences where you thrived in an office environment and how it benefited your team's performance.
