At a Glance
- Tasks: Monitor quality metrics and provide insights to improve customer support.
- Company: Join Trainline's dynamic Customer Experience team in Edinburgh.
- Benefits: Enjoy hybrid work, private healthcare, and growth opportunities.
- Other info: Experience with tools like Zendesk is a bonus!
- Why this job: Make a real difference in customer experience while using your language skills.
- Qualifications: Strong communication in Spanish and experience in customer service or quality assurance.
The predicted salary is between 30000 - 40000 £ per year.
Trainline is seeking a Multilingual Quality Support professional to join its Customer Experience team in Edinburgh. This role involves monitoring key quality metrics and providing actionable insights to enhance customer support.
The ideal candidate will have strong communication skills in Spanish and experience in customer service or quality assurance. Additional experience with tools like Zendesk is a plus.
We offer a hybrid work model, private healthcare, and growth opportunities.
Hybrid Multilingual Quality and CX Specialist employer: Trainline
Trainline is an exceptional employer that values its employees by fostering a supportive and dynamic work culture in the heart of Edinburgh. With a hybrid work model, comprehensive private healthcare, and ample opportunities for professional growth, we empower our team members to thrive while making a meaningful impact on customer experience. Join us to be part of a forward-thinking company that prioritises quality and innovation in customer support.
