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- Tasks: Manage customer enquiries and provide support for journey planning in a fast-paced environment.
- Company: Leading travel tech company based in Edinburgh with a vibrant culture.
- Benefits: Private healthcare, generous leave policies, and a hybrid work model.
- Why this job: Join a dynamic team and help travellers while enhancing your customer service skills.
- Qualifications: Fluent French speaker with previous customer service experience.
- Other info: Full-time role with opportunities for growth in the travel industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading travel technology company in Edinburgh is looking for a Customer Service Representative who is a native or fluent French speaker.
Responsibilities include managing customer enquiries by phone, providing support with journey planning, and resolving travel-related questions.
The ideal candidate thrives in a fast-paced environment, delivering outstanding service, and has previous experience in customer service.
This is a full-time role offering a hybrid work model and a range of benefits, including private healthcare and generous leave policies.
French-Speaking Customer Support Specialist (Hybrid) employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Support Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the travel tech industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you handle fast-paced situations.
✨Tip Number 3
Tailor your approach! When applying, highlight your French-speaking skills and any relevant travel experience. Make sure to mention how you can deliver outstanding service in a hybrid work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace French-Speaking Customer Support Specialist (Hybrid)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping French-speaking customers, make sure to highlight your language proficiency in your application. We want to see how fluent you are and any relevant experiences that showcase your ability to communicate effectively in French.
Tailor Your Experience: When you're writing your application, focus on your previous customer service experience. We love seeing how you've handled enquiries and resolved issues in the past, so be specific about your achievements and how they relate to the travel industry.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember that this is a professional application. Strike a balance between being approachable and showcasing your skills. Let your personality shine through while keeping it relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to submit your application smoothly. Don’t miss out on this opportunity!
How to prepare for a job interview at Trainline
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with industry-specific vocabulary will definitely give you an edge.
✨Know the Company Inside Out
Research the travel technology company thoroughly. Understand their services, values, and recent developments. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.