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- Tasks: Manage customer inquiries and provide exceptional service in French.
- Company: Leading rail travel platform with a focus on customer satisfaction.
- Benefits: Great perks, career growth opportunities, and a hybrid work model.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Fluency in French and prior customer-facing experience required.
- Other info: Office presence needed 60% of the time for a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading rail travel platform is looking for a Customer Service Representative who is fluent in French to join their team in Edinburgh. The role involves managing customer inquiries, logging cases, and providing exceptional service.
Candidates should have prior customer-facing experience and be comfortable using technology.
The company offers excellent perks, career growth opportunities, and a hybrid work model, requiring office presence 60% of the time.
French-Speaking Customer Support Specialist employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills, especially customer service phrases. You want to impress them with your ability to communicate effectively right from the start.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We all know that storytelling can make a huge impact, so have some examples ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our community.
We think you need these skills to ace French-Speaking Customer Support Specialist
Some tips for your application 🫡
Show Off Your French Skills: Since we're looking for a French-speaking Customer Support Specialist, make sure to highlight your language skills in your application. Use clear and concise French where possible to demonstrate your fluency!
Tailor Your Experience: We want to see how your previous customer-facing experience relates to this role. Be specific about your past roles and how they’ve prepared you to manage inquiries and provide exceptional service.
Tech Savvy is Key: Mention any tech tools or platforms you've used in previous jobs. We love candidates who are comfortable with technology, so don’t shy away from showcasing your skills in this area!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board!
How to prepare for a job interview at Trainline
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in French to boost your confidence.
✨Know the Company Inside Out
Research the rail travel platform thoroughly. Understand their services, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled difficult situations or provided exceptional service.
✨Familiarise Yourself with Technology
Since the job involves using technology, be ready to discuss any relevant tools or software you've used in previous roles. If you’re not familiar with specific platforms, do a bit of research to show your willingness to learn.
