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- Tasks: Assist customers in French, manage inquiries, and provide top-notch support.
- Company: Leading online travel service based in Edinburgh with a vibrant culture.
- Benefits: Hybrid work model, great perks, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Fluency in French and previous customer service experience required.
- Other info: Diverse environment with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading online travel service in Edinburgh seeks a Customer Service Representative who is fluent in French. In this role, you will assist customers by addressing inquiries and providing support.
Key responsibilities include:
- Managing enquiries over the phone
- Maintaining accurate records in our systems
- Delivering exceptional service
We are looking for a passionate individual with past customer service experience who thrives in a collaborative environment. This position offers great perks and opportunities for career growth in a diverse setting.
French-Speaking Customer Service Specialist - Hybrid employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Service Specialist - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry or customer service field. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having conversations with friends or using language apps to keep your skills sharp and show off your abilities during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific customer service scenarios. We recommend practising your responses with a friend to build confidence and ensure you shine in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace French-Speaking Customer Service Specialist - Hybrid
Some tips for your application 🫡
Show Off Your French Skills: Since we're looking for someone fluent in French, make sure to highlight your language skills right at the top of your application. Use examples from your past experiences where you’ve used French in a customer service setting to really stand out!
Tailor Your Experience: When you're writing about your past customer service experience, be specific! We want to see how your previous roles relate to what we do here. Mention any relevant achievements or situations where you went above and beyond for a customer.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a job application! Keep your tone professional but don’t be afraid to let your personality shine through. We’re all about exceptional service, so show us how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Trainline
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the online travel service thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your past experiences and how they relate to the responsibilities of the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Helping Others
In customer service, a positive attitude is key. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service and thriving in a collaborative environment.
