Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor transactions, investigate fraud, and collaborate on proactive strategies.
- Company: Join Trainline, Europe's top rail app, committed to sustainable travel.
- Benefits: Enjoy private healthcare, work-from-abroad policy, and career growth opportunities.
- Why this job: Make a real impact in fraud prevention while developing your skills.
- Qualifications: Experience in fraud investigation or customer service; analytical mindset required.
- Other info: Diverse and inclusive team culture with clear career paths.
The predicted salary is between 36000 - 60000 £ per year.
About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline
Now Europe\’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.
Today, we\’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing the Fraud & Payment Team at Trainline
The Fraud & Payment Team is a fast-evolving unit leading fraud prevention in the retail train ticketing space. We proactively analyse transaction behaviours, block fraud attempts, and retain revenue; all while safeguarding customer data and experience.
Our hybrid Edinburgh-based team blends analytical precision with strategic initiative, tackling both recurring tasks and high-impact projects. With a culture that values ownership and forward-thinking, we create space for individuals to lead and grow.
As a Fraud Review Agent at Trainline, you will…
-
Monitor transactional activity to identify high-risk behaviour, to progressively monitor
fraud detection algorithms, rule sets and transaction trends via built-in reports. -
Investigate suspicious transactions and escalate complex cases.
-
Analyse chargeback data to identify fraud trends.
-
Conduct open-source intelligence gathering (surface and dark web).
-
Collaborate with Fraud Analysts and Managers to report findings, to progressively
propose proactive fraud strategies, with the help of ML models. -
Support fraud investigations for cases escalated to our team and contribute to process
improvements. -
Educate internal teams on fraud risks and mitigation strategies.
We\’d love to hear from you if you…
-
Have experience in a fraud investigation, customer service or similar role.
-
Understand card-not-present fraud, account take-over and digital payment methods.
-
Have an analytical mindset with attention to detail, helping spot patterns and trends in
large datasets, with a strong interest for fraud systems and automation. -
Manage in high-volume transaction environments.
-
Showcase efficient communication (written and oral) and documentation skills.
-
Are curious, enthusiastic, proactive, forward-thinking and eager to learn.
-
Work independently and collaboratively, being comfortable with stakeholders\’
management and critical thinking. -
Have some knowledge or interest in SQL, built-in report tools (i.e. Tableau), and Machine Learning models, and are keen to learn it as a skill.
-
Are adaptable to change and open to evolving responsibilities.
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
-
Think Big – We\’re building the future of rail
-
Own It – We focus on every customer, partner and journey
-
Travel Together – We\’re one team
-
Do Good – We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity – gender, ethnicity, sexuality, disability, nationality and diversity of thought. That\’s why we\’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it\’s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor
Fraud Review Agent employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Review Agent
✨Tip Number 1
Get to know the company inside out! Research Trainline's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to fraud investigation and analytical skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Fraud Review Agent
Some tips for your application 🫡
Show Your Analytical Skills: When writing your application, make sure to highlight your analytical mindset. We want to see how you spot patterns and trends in data, especially in relation to fraud detection. Use specific examples from your past experiences to demonstrate this.
Tailor Your Experience: Don’t just send a generic application! Tailor your experience to match the job description. Mention any relevant roles you've had in fraud investigation or customer service, and how they relate to the responsibilities of a Fraud Review Agent at Trainline.
Communicate Clearly: Effective communication is key for us. Make sure your written application is clear and concise. Avoid jargon unless it’s relevant, and ensure your points are easy to understand. This will showcase your documentation skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Trainline
✨Know Your Fraud Basics
Before the interview, brush up on your understanding of card-not-present fraud and account take-over. Familiarise yourself with common fraud detection algorithms and trends in digital payments. This will show that you’re not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used analytical skills in past roles. Bring examples of how you've identified patterns in data or resolved complex issues. If you have experience with SQL or reporting tools like Tableau, be ready to talk about it—this could set you apart from other candidates.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex ideas simply and clearly. During the interview, make sure to articulate your thoughts well, especially when discussing your previous experiences or when asked about your approach to fraud investigations.
✨Embrace the Company Culture
Trainline values ownership, teamwork, and making a positive impact. Be prepared to share how you embody these values in your work. Think of examples where you took initiative or collaborated effectively with others, as this will resonate well with the interviewers.