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- Tasks: Lead a team to deliver top-notch IT support across the UK and Europe.
- Company: Dynamic travel tech company based in London with a focus on innovation.
- Benefits: Private healthcare, career growth opportunities, and a flexible hybrid work model.
- Why this job: Make a real impact by improving IT support and driving team success.
- Qualifications: Experience in ITIL principles and managing IT support teams across multiple sites.
- Other info: Join a vibrant team dedicated to continuous improvement and excellence.
The predicted salary is between 42000 - 60000 £ per year.
A leading travel technology company in London is seeking a Technical Support Manager to lead the IT support function across the UK and Europe. In this role, you will manage a team of 5–7 IT Support Administrators, ensuring excellent support while driving continuous improvement.
Responsibilities include:
- Overseeing escalations
- Implementing workflows
- Tracking service metrics
Experience in ITIL principles and IT support across multiple locations is essential. Enjoy perks like private healthcare, career growth opportunities, and a hybrid work model.
Lead IT Support & Service Delivery (Multi-Site) in City of London employer: Trainline
Contact Detail:
Trainline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Support & Service Delivery (Multi-Site) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel tech industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more we practice, the more confident we'll be when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Lead IT Support & Service Delivery (Multi-Site) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service delivery, especially across multiple locations. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our IT support team. Share specific examples of how you've driven continuous improvement in previous roles.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. We love to see how you've motivated teams and handled escalations in the past—give us the juicy details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Trainline
✨Know Your ITIL Principles
Make sure you brush up on ITIL principles before the interview. Be ready to discuss how you've applied these in previous roles, especially in managing support functions across multiple locations.
✨Showcase Your Leadership Skills
As a Lead IT Support & Service Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to driving continuous improvement and handling escalations.
✨Understand the Company’s Tech Stack
Research the travel technology company and understand their tech stack. Being able to speak knowledgeably about their systems and how you can enhance their IT support will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you implemented workflows or tracked service metrics, and be ready to explain your thought process and outcomes.
