Billing Specialist - 12 Month Fixed Term Contract
Billing Specialist - 12 Month Fixed Term Contract

Billing Specialist - 12 Month Fixed Term Contract

Temporary 28800 - 43200 £ / year (est.) Home office (partial)
T

At a Glance

  • Tasks: Manage billing processes and ensure accurate invoicing for various revenue streams.
  • Company: Join Trainline, Europe's top rail app, dedicated to sustainable travel solutions.
  • Benefits: Enjoy perks like private healthcare, work-from-abroad options, and generous holiday time.
  • Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in the travel industry.
  • Qualifications: Experience in billing or accounts receivable, strong Excel skills, and a customer-first mindset required.
  • Other info: Diversity is celebrated here; we value all forms of difference and inclusion.

The predicted salary is between 28800 - 43200 £ per year.

About us:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we\’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

What you’ll be doing

As a Billing Specialist at Trainline, you’ll be at the heart of our revenue operations. You’ll manage both automated and manual billing processes across a variety of revenue streams including transactional and non-transactional billing (think monetisation initiatives, partnerships, affiliates, and ad revenue).

You’ll work closely with teams across the business including Commercial, Data, and Trainline Partner Solutions, as well as directly with our clients. Your mission? To ensure accurate, timely billing and a seamless customer experience.

Here’s a closer look at your day-to-day:

  • Own the billing cycle: Generate and issue invoices in line with agreed billing frequencies and ad-hoc requests.

  • Manage client accounts: Set up new accounts and maintain existing ones in our Finance and Billing systems.

  • Data-driven insights: Use SQL to extract and analyse billing data, supporting reconciliations and reporting.

  • Collaborate cross-functionally: Work with Finance, Commercial, Customer Service, and Data teams to resolve billing queries and ensure smooth operations.

  • Month-end close: Lead AR/Billing month-end procedures, including aged debtors reporting, billing reconciliations, KPIs, and ad-hoc analysis.

  • Customer service excellence: Maintain shared mailboxes and Jira boards, responding to queries within SLA and building strong relationships with internal and external stakeholders.

  • Support credit control: Assist with debt chasing, credit risk monitoring, and daily allocation of multi-currency sales receipts.

  • Drive improvement: Contribute to our Finance Transformation project by identifying and implementing process and system enhancements.

  • Ensure compliance: Uphold internal controls and financial compliance standards, always with a continuous improvement mindset.

What we’re looking for

We’re after someone who’s not just great at billing but who’s also curious, collaborative, and ready to make an impact.

You’ll need to bring:

  • Proven experience in Billing Operations or Accounts Receivable.

  • Strong understanding of accounting principles and financial processes.

  • Advanced Excel skills and confidence working with large datasets.

  • Experience with SQL (even basic queries) to support data analysis.

  • Excellent communication skills both written and verbal.

  • A customer-first mindset and a passion for delivering great service.

  • High attention to detail and accuracy in data entry and documentation.

  • Strong organisational skills and the ability to manage your own workload.

  • A proactive, self-starter attitude, you’re confident working independently and as part of a team.

Bonus points if you have:

  • Experience working in a fast-paced, tech-driven environment.

  • Familiarity with finance systems and international billing processes.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

  • Think Big – We\’re building the future of rail

  • Own It – We focus on every customer, partner and journey

  • Travel Together – We\’re one team

  • Do Good – We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity – gender, ethnicity, sexuality, disability, nationality and diversity of thought. That\’s why we\’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it\’s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

#J-18808-Ljbffr

Billing Specialist - 12 Month Fixed Term Contract employer: Trainline

Trainline is an exceptional employer that champions a greener future for travel while fostering a collaborative and inclusive work culture. With a focus on employee growth, we offer clear career paths, personal learning budgets, and fantastic benefits such as private healthcare, generous leave policies, and opportunities to work abroad. Join our diverse team in London and be part of a company that values innovation and makes a positive impact on the world of rail travel.
T

Contact Detail:

Trainline Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Billing Specialist - 12 Month Fixed Term Contract

✨Tip Number 1

Familiarise yourself with Trainline's mission and values. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Brush up on your SQL skills, even if they're basic. Since the role involves data analysis, being able to demonstrate your ability to extract and interpret billing data can set you apart from other candidates.

✨Tip Number 3

Network with current or former Trainline employees on LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the Billing Specialist role, which can be invaluable during your interview.

✨Tip Number 4

Prepare examples of how you've improved processes in previous roles. Trainline values continuous improvement, so showcasing your proactive approach to enhancing efficiency will demonstrate that you're a great fit for their team.

We think you need these skills to ace Billing Specialist - 12 Month Fixed Term Contract

Billing Operations
Accounts Receivable
Accounting Principles
Financial Processes
Advanced Excel Skills
Data Analysis
SQL Proficiency
Excellent Communication Skills
Customer Service Orientation
Attention to Detail
Organisational Skills
Proactive Attitude
Ability to Work Independently
Team Collaboration
Process Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in billing operations or accounts receivable. Emphasise your understanding of accounting principles and any advanced Excel skills you possess.

Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering great customer service and your proactive attitude. Mention specific examples of how you've contributed to process improvements in previous roles.

Showcase Data Skills: If you have experience with SQL, mention it clearly in your application. Provide examples of how you've used data analysis to support billing processes or resolve queries.

Highlight Collaboration Experience: Trainline values teamwork, so be sure to include examples of how you've successfully collaborated with cross-functional teams in the past. This could include working with finance, commercial, or customer service teams.

How to prepare for a job interview at Trainline

✨Understand the Billing Cycle

Make sure you have a solid grasp of the billing cycle and processes. Be prepared to discuss your experience with generating invoices and managing client accounts, as this will be crucial for the role.

✨Showcase Your Data Skills

Since the role involves using SQL for data analysis, brush up on your SQL skills. Be ready to explain how you've used data to support reconciliations or reporting in previous roles.

✨Emphasise Collaboration

Trainline values teamwork, so highlight your experience working cross-functionally. Share examples of how you've collaborated with different teams to resolve issues or improve processes.

✨Demonstrate Customer Service Excellence

With a customer-first mindset being essential, prepare to discuss how you've delivered great service in past roles. Think of specific instances where you went above and beyond to meet customer needs.

Billing Specialist - 12 Month Fixed Term Contract
Trainline
T
  • Billing Specialist - 12 Month Fixed Term Contract

    Temporary
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-13

  • T

    Trainline

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>