Advertising Operations Manager

As Advertising Operations Manager at Trainline, you’ll play a hands‑on role at the heart of our growth. You will ensure campaigns are set up accurately, delivered smoothly and optimised effectively. You’ll work closely with Account Management, Ad Sales, Product, Engineering and Data teams to keep campaigns on track, resolve issues quickly and improve the function through better processes, documentation, AI and automation.

Responsibilities

• Build and traffic direct and managed campaigns in Google Ad Manager, including line items, creatives, targeting, key‑values and tags, ensuring everything is set up accurately and on time.
• Complete thorough campaign quality assurance before launch, checking targeting, creative rendering, tracking and pacing so campaigns go live smoothly.
• Monitor live campaigns, manage pacing and delivery against plan, and proactively optimise towards campaign goals such as viewability, click‑through rate and delivery.
• Investigate and resolve delivery, tracking and creative rendering issues, escalating clearly to Product or Engineering where needed and owning issues through to resolution.
• Pull, check and interpret campaign performance data, producing accurate delivery and end‑of‑campaign reporting for the Account Management team.
• Use AI tools, automation and continuous improvement thinking to streamline trafficking, QA, reporting and repetitive tasks, helping the function scale sustainably.
• Follow and improve operational standards, QA processes and documentation, identifying ways of working can be clearer, faster or more reliable.
• Act as a trusted operational partner for Account Management and Ad Sales on live campaigns, translating commercial and client needs into clean, effective execution.

Qualifications

• Experience in ad operations, campaign management or a similar hands‑on digital advertising role, with a strong understanding of how campaigns are set up, monitored and delivered.
• Hands‑on experience with Google Ad Manager or a comparable ad server, including trafficking, targeting, QA and troubleshooting.
• A careful and methodical approach, with strong attention to detail and pride in delivering accurate, reliable work.
• Strong troubleshooting skills, with curiosity and persistence when working through delivery, tracking or campaign performance issues.
• Confidence working with campaign data, including pulling, checking and making sense of performance numbers.
• Clear communication skills, with the ability to work smoothly with Account Management, Ad Sales and technical teams, and to know when to escalate.
• Strong organisation skills, with the ability to manage multiple live campaigns, competing deadlines and changing priorities.
• An interest in using AI, automation and improved processes to reduce manual work and help operational teams scale effectively.

Benefits

• Private healthcare and dental insurance.
• Generous work‑from‑abroad policy (28 days).
• 2‑for‑1 share purchase plan.
• EV scheme to reduce carbon emissions.
• Extra festive time off.
• Family‑friendly benefits.
• Clear career paths, transparent pay bands, personal learning budgets and regular learning days.

Work Location & Flexibility

Hybrid model: required to work from the office minimum 60% of work time over a 12‑week period. Work‑from‑abroad policy available.

Our Commitment to Equality

We know that having a diverse team makes us better and helps us succeed. We are committed to creating inclusive places to work where everyone belongs and differences are valued and celebrated.