Senior Product Manager - 12 Month FTC

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco‑friendly and affordable as it should be. Today, we are a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing the Future of Rail at Trainline. The Future of Rail theme combines our Future Ticketing and Trainline Partner Solutions teams. The Future Ticketing teams operate on the bleeding‑edge of travel technology, testing, evaluating, trialling, and launching industry innovations that become core to Trainline’s B2C and B2B experiences. We develop app‑based, friction‑free ticketing solutions (like our recently launched DPAYG solution) that make innovative use of location data and contactless technology. The mission behind these ticketing innovations is to reduce friction for rail customers, create competitive advantage, and ultimately to drive modal shift to greener travel options.

If you’re passionate about product management and are looking for an opportunity to work with seasoned leaders in an ambitious, market‑leading tech organisation to shape high‑profile products, then this role is for you!

In this role as the Senior Product Manager, you will…

• Work closely with 1‑2 Engineering squads, driving prioritisation, triaging incoming requests and making trade‑offs to strike a good balance of delivering new features, platform improvements, and reporting capabilities.
• Lead discovery and delivery of new features, working closely with engineering, commercial, design, research, and data teams to bring impactful products to market.
• Lead/participate in Agile ceremonies, with responsibility for a high standard of meaningful documentation and process.
• Build and maintain key partnerships with counterparts within Product.
• Know the competitive landscape, global industry trends and company strategy, owning the short, medium and long‑term roadmap for one or more squads.
• Be the customer advocate; evaluate and understand customer insights and align to the work your team are delivering to ensure you are meeting the end user needs.
• Build credibility by striving to understand technology decisions and implications, and build knowledge of domain.
• Use data to inform decisions, defining clear success metrics and ensuring product outcomes are measurable and aligned with business goals.
• Live the Trainline values and behaviours, fostering a collaborative and high‑performing Product and Engineering culture.

We’d love to hear from you if you have…

• Proven experience in a Product Management role within a fast‑paced environment, ideally within Rail or a closely related industry.
• A track record of making critical decisions that impact customers at scale, and driving meaningful improvements and consistent delivery across complex, sometimes technical areas, while continually improving customer experience.
• Demonstrable success of working directly with B2B customers or partners, shaping product solutions that deliver tangible business outcomes and strengthen strategic relationships.
• Product leadership skills — knowing when to push forward, when to pivot, and how to focus on the highest‑impact opportunities.
• Experience working collaboratively with cross‑functional teams, including commercial, data science, UX, and engineering, to create a seamless customer experience.
• Strong analytical thinking and decision‑making skills, leveraging both quantitative and qualitative insights to drive product success.
• The ability to measure, communicate, and champion outcomes effectively.
• Experience working with technical products (e.g. APIs) and confidence operating in technical contexts, collaborating closely with engineering and architecture teams.
• Hands‑on experience working with Agile frameworks, writing user stories, setting sprint goals, defining acceptance criteria, and tracking product metrics.

More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family‑friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12‑week period. We also have a 28‑day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe every day, in everything we do:

• Think Big - We are building the future of rail.
• Own It - We focus on every customer, partner and journey.
• Travel Together - We are one team.
• Do Good - We make a positive impact.

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That is why we are committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it is like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!