Responsibilities
- Report to the UK People Operations Team Manager and provide high-quality first-line support to employees, resolving HR process and policy queries within agreed SLAs.
- Produce and maintain accurate people data in HiBob, ensuring high data integrity and promptly updating records. Use a data‑literate, analytical mindset to validate information and generate reports that support People Ops delivery and decision‑making.
- Deliver change alongside day‑to‑day People services by contributing to People Ops projects such as system enhancements, process redesign, and embedding AI‑enabled solutions, balancing inbox SLAs, operational deadlines, and project work through effective planning and prioritisation.
- Work with People Business Partners to support cyclical People processes, documenting and implementing employee lifecycle changes, including personal and contractual updates.
- Support the preparation, validation, and processing of the monthly UK payroll, ensuring accurate and timely data inputs and alignment between HiBob and payroll workflows.
- Deliver day‑to‑day benefits administration, managing enrolments and changes accurately and resolving benefit‑related issues efficiently.
- Manage employee lifecycle administration, including pre‑boarding, contracts, background checks, Right to Work documentation, and visa sponsorship, ensuring employee data is accurate across systems and workflows.
- Process People‑related invoices and purchase orders accurately, partnering with accounts payable and supporting effective financial administration.
- Support and manage the improvement, implementation, and documentation of People policies, processes, and templates, ensuring they remain up to date, user‑friendly, and aligned with a tech‑first, self‑service culture.
- Operate with discretion and empathy, identifying escalation points and ensuring issues are managed appropriately and efficiently. Contribute to the development of new solutions that enhance the quality, competence, and effectiveness of People services.
Qualifications
- Solid foundation in People Operations and motivation to learn and develop in a fast‑moving, tech‑enabled environment.
- Working understanding of HR best practices, employment law, and core HR processes, with curiosity to stay up to date with regulatory change.
- Experience supporting payroll administration, including maintaining payroll data, running checks, and understanding UK tax, NI, and statutory requirements.
- Comfortable working with HR systems (ideally HiBob or similar HRIS) and genuine interest in using technology to improve People processes.
- Data‑literate, able to produce, interpret, and validate reports, ensure data quality, and use insights to support People Partners and business needs.
- Exposure to process and ways‑of‑working improvement, such as documenting workflows, testing system enhancements, refining templates, or supporting change implementation.
- Strong attention to detail, especially when handling people data, contracts, payroll inputs, or employee records.
- Clear and professional verbal and written communication skills, able to explain policies and processes confidently.
- Strong organisational and time‑management skills, able to manage competing priorities, balance BAU and project work, and work to agreed SLAs.
- Confident using Microsoft Office or Google Workspace, particularly Excel/Sheets for data handling and reporting.
Location and Working Arrangements
Role based in the UK; experience working with employees in France, Spain, or Italy is helpful but not essential. We operate a hybrid model, with a minimum of 60% office presence over a 12‑week period and a 28‑day Work from Abroad policy.
Benefits
- Private and dental insurance.
- Generous Work from Abroad policy.
- 2‑for‑1 share purchase plan.
- EV scheme to reduce carbon emissions.
- Extra festive time off.
- Excellent family‑friendly benefits.
- Clear career paths, transparent pay bands, personal learning budgets, and regular learning days for career growth.
Commitment to Diversity and Inclusion
We strive to create inclusive workplaces where everyone belongs and differences are valued and celebrated. We welcome candidates of all backgrounds.
