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For Companies At a Glance
- Tasks: Manage key relationships with B2B clients in the rail and travel industry.
- Company: Join Trainline, Europe's number 1 downloaded rail app, focused on sustainable travel.
- Benefits: Enjoy private healthcare, generous work-from-abroad policy, and excellent family-friendly perks.
- Other info: Hybrid working model with opportunities for career growth and personal development.
- Why this job: Be part of a team making travel simple, eco-friendly, and affordable.
- Qualifications: 3-6 years in Account Management with strong communication and commercial skills.
The predicted salary is between 36000 - 60000 £ per year.
About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we are a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing Global Distribution at Trainline Partner Solutions (TPS)
We’re looking for an ambitious and commercially minded Account Manager to join our Trainline Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe. This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy. You’ll be responsible for nurturing partnerships with major B2B clients, ensuring they achieve success with our technology and that Trainline continues to grow as their trusted digital rail partner. Based in London or Paris, this is a hybrid position, involving 3 days a week in our office or on-site with the client.
What you will do as a Senior Account Manager at Trainline:
- Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates).
- Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions.
- Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention.
- Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions.
- Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives.
- Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement.
- Represent the client’s voice internally, providing feedback that informs product development and service enhancements.
- Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader.
We'd love to hear from you if you have:
- 3–6 years’ experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space.
- Proven success in building and maintaining long-term client relationships with enterprise or strategic partners.
- Proven experience in managing multiple client workstreams to support growth strategies.
- Fluency in English and French (and essential if based in Paris). Italian or Spanish is also desirable.
- Strong commercial acumen and a data-driven approach to measuring success and identifying growth opportunities.
- Excellent communication and stakeholder management skills, comfortable engaging with senior decision-makers.
- A proactive, collaborative, and solution-oriented mindset.
- Passion for the rail industry, business travel, and sustainable mobility.
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe every day, in everything we do:
- Think Big - We’re building the future of rail
- Own It - We focus on every customer, partner and journey
- Travel Together - We’re one team
- Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That’s why we’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it’s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Account Manager, B2B employer: Trainline plc
Contact Detail:
Trainline plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, B2B
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rail and travel industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role!
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with potential employers, drop some insights about the latest trends in digital rail and sustainable travel. This will not only demonstrate your passion but also position you as a thought leader in the field.
✨Tip Number 3
Prepare for those interviews! Research Trainline’s B2B solutions and think about how you can help clients unlock their full potential. Be ready to discuss your past successes in account management and how they relate to the role you’re applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Trainline team and contributing to our mission of making travel simple and sustainable.
We think you need these skills to ace Account Manager, B2B
Some tips for your application 🫡
Show Your Passion for Rail: When you're writing your application, let your love for the rail industry shine through! We want to see how your enthusiasm aligns with our mission to create a greener future for travel.
Tailor Your Experience: Make sure to highlight your relevant experience in Account Management or Customer Success. We’re looking for specific examples of how you've built strong client relationships and driven growth in previous roles.
Be Data-Driven: Since we value a data-driven approach, include any metrics or KPIs that showcase your success in previous positions. This will help us see how you measure success and identify growth opportunities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Trainline.
How to prepare for a job interview at Trainline plc
✨Know Your Stuff
Before the interview, dive deep into Trainline's mission and values. Understand their role in the rail industry and how they aim to create a sustainable future. This knowledge will help you connect your experience with their goals and show that you're genuinely interested.
✨Showcase Your Relationship Skills
As an Account Manager, relationship management is key. Prepare examples of how you've successfully built and maintained client relationships in the past. Be ready to discuss specific strategies you've used to nurture partnerships and drive growth.
✨Be Data-Driven
Trainline values a data-driven approach. Come prepared with metrics or KPIs from your previous roles that demonstrate your impact on account performance and revenue growth. This will highlight your commercial acumen and ability to measure success effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about Trainline's B2B solutions and their future plans. This shows your enthusiasm for the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to engage with the interviewers on a deeper level.