At a Glance
- Tasks: Support IT operations, security, and governance while building innovative tech solutions.
- Company: Join the world's leading financial learning services company in a dynamic tech team.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement potential.
- Why this job: Make a real impact by solving tech challenges and developing custom solutions.
- Qualifications: 2-5 years in IT support or tech operations; strong problem-solving skills required.
The predicted salary is between 37800 - 46200 £ per year.
- Technology Operations & Solutions Technician
- London
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands‑on training to corporate and academic clients across the globe.
We're looking for a Technology Operations & Solutions Technician to join our Technology team, supporting the day‑to‑day operations, security, and governance of our systems as the business grows beyond a Saa S‑only stack into a mix of custom‑built and third‑party solutions.
In this role, you'll be a front‑line partner for IT support, onboarding and offboarding, and security operations - triaging issues, provisioning accounts and devices, and helping maintain the controls and documentation that keep the business compliant and protected.
As you grow into the role, you'll also help design, build, and operate a growing suite of internally‑developed tools, working closely with stakeholders across the business to turn requirements into secure, reliable, well‑maintained solutions.
This is a great fit for someone who's comfortable moving between hands‑on support and hands‑on building - someone who brings good judgment to a small team without heavy process, and is motivated to fix things regardless of whose job it technically is.
- Tech nology Op eration s & Solutions Technician
- Team : Technology (reporting into Senior Manager, Global Technology Operations)
Experience level : 2–5 years relevant experience
Purpose of the Role
To support this function, you willassistwith the administration, security, and governance of thecompany's systems.
This rolerequirestechnical skills across IT support, system maintenance, identity management, cybersecurity, compliance, andbusiness continuity.
Foranadvanced candidate, or as one progresses into the skillset, this function willsupport thedesign, build, operateandadministrationofa growing suite ofinternally-developedsolutions, ensuring they are secure, reliable, and maintainable as the business moves away from Saa S‑only tooling toward a mixed estate of custom‑built and third‑party systems.
Key Responsibilities
- Day-to-Day Operation s
- Monitor and triagesupport for hardware, software, and business applications, escalating whereappropriate.
- Assistour IT providerand bethecompany’s point of contactwiththeonboarding and offboarding of employees, ensuringtimelyprovisioning of user accounts and devices, maintainingasset inventories, andsoftware licensing.
- Understandthe company architecture, and support the implementation and maintenance of security controls, including multi-factor authentication, and device compliance.
- Support the creation or improvement ofoperating procedures andtechnicaldocumentation.
- Assistwith security monitoring, vulnerability remediation, patch management, and incident response activities.
- Contribute to compliance initiatives, includingmaintainingevidence for audits, supporting regulatory requirements, businesscontinuityand disaster recovery planning, assistingwith IT risk assessments and implementation of risk mitigation actions.
- Be willing to respond during project launches or to incidents outside of normal working hours, acting as a first point of contact when issues arise.
- Project Support
- Support with the scoping and translation ofbusiness requirements from non-technical stakeholders into working, well-structuredsolutions.
- Assistthe team to design and build internalsolutionsusing AI(via Claude Code / Anthropic API / MCPs) andappropriate databaseengines (e. g., Postgre SQL, My SQL, or similar).
- Integratesolutionswith existing Saa S tools where needed (APIs, webhooks, data sync).
- Plan out and ownday-to-day technical operations forexisting applications and future solutions: monitoring, logging, backups, incident response, maintainaccess control, authentication, and permissions.
- Establish basic operational disciplineand maintainable engineering standardswheretheydon'tyetexist: deployment processes, environment separation (dev/test/prod), documentation, and change control.
- Apply security best practice acrosssolutionlifecycle — from secure coding through to infrastructure configuration (cloud hosting, secrets management, patching).
- Be a creative contributor to the technical direction of the company at large.
Person Specification
- 2–5 years of relevant professional experience in IT support, technology operations, orsoftware development.
- Experiencesupporting users, operatinga service desk, triagingandworkingwith ticketing systems(e. g. Jira).
- Understanding of core security principles: authentication/authorisation, access management, secrets management, least-privilege access, secure handling of data.
- Comfortable working with a small team without heavy process — able to use judgement and work autonomously, prioritise andwork through tasks independently.
- Strong communicationskills, able to explain technical information to non-technical colleagues.
- Good organisationalskills with attention to detail.
- Good troubleshooting, problemsolvingand analytical skills.
- Willingness to learnnew technologiesand practices.
- Desire to improve and fix things, regardless ofresponsibility area.
- Experience with Microsoft Azure, Entra ID, Active Directory, or Microsoft Intune.
- Knowledge of cloud hosting platforms (Azure, AWSor GCP) — deploying, configuring, andmonitoringapplications.
- Relevant IT qualification or certifications (Comp TIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent).
- Exposure to compliance‑adjacent work (data protection/GDPR, access audits) even if not a formal compliance role.
- Knowledge of cybersecurity frameworks or compliance standards (e. g. Cyber Essentials, ISO 27001, GDPR, SOC2).
- Direct experience using Claude, GPT, or other LLM APIs and MCPs to build applications (Claude Code experience is a strong plus given our toolchain).
- Practical experience with relational databases — schema design, queries, basic performance considerations.
- Prior experience in a small business or startup environment, especially one transitioning off Saa S‑only tooling.
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Technology Operations & Solutions Technician employer: Training The Street
Training The Street is an exceptional employer that values collaboration and innovation, providing a supportive remote work environment with the flexibility to balance personal and professional commitments. Employees benefit from comprehensive training opportunities, a culture of continuous growth, and the chance to engage with a diverse team across the UK, all while enjoying the unique advantage of quarterly travel to vibrant central London for team-building and networking.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations & Solutions Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Training The Street values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Training The Street might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Training The Street!
✨Direct Apply to Training The Street
Let's not forget to apply directly through the Training The Street website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Operations & Solutions Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Training The Street.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Training The Street. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Training The Street
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
