At a Glance
- Tasks: Support IT operations, security, and governance while building innovative internal solutions.
- Company: Join Training The Street, a leader in financial learning services with a global impact.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Great opportunity for hands-on experience in a collaborative, fast-paced team.
- Why this job: Be at the forefront of tech innovation and make a real difference in a dynamic environment.
- Qualifications: 2-5 years in IT support or tech operations; strong problem-solving and communication skills required.
The predicted salary is between 35000 - 50000 £ per year.
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands-on training to corporate and academic clients across the globe.
We're looking for a Technology Operations & Solutions Technician to join our Technology team, supporting the day-to-day operations, security, and governance of our systems as the business grows beyond a Saa S-only stack into a mix of custom-built and third-party solutions.
In this role, you'll be a front-line partner for IT support, onboarding and offboarding, and security operations - triaging issues, provisioning accounts and devices, and helping maintain the controls and documentation that keep the business compliant and protected.
As you grow into the role, you'll also help design, build, and operate a growing suite of internally-developed tools, working closely with stakeholders across the business to turn requirements into secure, reliable, well-maintained solutions.
This is a great fit for someone who's comfortable moving between hands-on support and hands-on building - someone who brings good judgment to a small team without heavy process, and is motivated to fix things regardless of whose job it technically is.
- Technology Operations & Solutions Technician
- Team : Technology (reporting into Senior Manager, Global Technology Operations)
Experience level : 2–5 years relevant experience
Purpose of the Role
To support this function, you will assist with the administration, security, and governance of the company's systems.
This role requires technical skills across IT support, system maintenance, identity management, cybersecurity, compliance, and business continuity.
For an advanced candidate, or as one progresses into the skillset, this function will support the design, build, operate and administration of a growing suite of internally-developed solutions, ensuring they are secure, reliable, and maintainable as the business moves away from Saa S-only tooling toward a mixed estate of custom-built and third-party systems.
Key Responsibilities
- Day-to-Day Operations
- Monitor and triage support for hardware, software, and business applications, escalating where appropriate.
- Assist our IT provider and be the company’s point of contact with the onboarding and offboarding of employees, ensuring timely provisioning of user accounts and devices, maintaining asset inventories, and software licensing.
- Understand the company architecture, and support the implementation and maintenance of security controls, including multi-factor authentication, and device compliance.
- Support the creation or improvement of operating procedures and technical documentation.
- Assist with security monitoring, vulnerability remediation, patch management, and incident response activities.
- Contribute to compliance initiatives, including maintaining evidence for audits, supporting regulatory requirements, business continuity and disaster recovery planning, assisting with IT risk assessments and implementation of risk mitigation actions.
- Be willing to respond during project launches or to incidents outside of normal working hours, acting as a first point of contact when issues arise.
- Project Support
- Support with the scoping and translation of business requirements from non-technical stakeholders into working, well-structured solutions.
- Assist the team to design and build internal solutions using AI (via Claude Code / Anthropic API / MCPs) and appropriate database engines (e. g., Postgre SQL, My SQL, or similar).
- Integrate solutions with existing Saa S tools where needed (APIs, webhooks, data sync).
- Plan out and own day-to-day technical operations for existing applications and future solutions: monitoring, logging, backups, incident response, maintain access control, authentication, and permissions.
- Establish basic operational discipline and maintainable engineering standards where they don't yet exist: deployment processes, environment separation (dev/test/prod), documentation, and change control.
- Apply security best practice across solution lifecycle — from secure coding through to infrastructure configuration (cloud hosting, secrets management, patching).
- Be a creative contributor to the technical direction of the company at large.
Person Specification
Essential
- 2–5 years of relevant professional experience in IT support, technology operations, or software development.
- Experience supporting users, operating a service desk, triaging and working with ticketing systems (e. g. Jira).
- Understanding of core security principles: authentication/authorisation, access management, secrets management, least-privilege access, secure handling of data.
- Comfortable working with a small team without heavy process — able to use judgement and work autonomously, prioritise and work through tasks independently.
- Strong communication skills, able to explain technical information to non-technical colleagues.
- Good organisational skills with attention to detail.
- Good troubleshooting, problem solving and analytical skills.
- Willingness to learn new technologies and practices.
- Desire to improve and fix things, regardless of responsibility area.
Desirable
- Experience with Microsoft Azure, Entra ID, Active Directory, or Microsoft Intune.
- Knowledge of cloud hosting platforms (Azure, AWS or GCP) — deploying, configuring, and monitoring applications.
- Relevant IT qualification or certifications (Comp TIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent).
- Exposure to compliance-adjacent work (data protection/GDPR, access audits) even if not a formal compliance role.
- Knowledge of cybersecurity frameworks or compliance standards (e. g. Cyber Essentials, ISO 27001, GDPR, SOC2).
- Direct experience using Claude, GPT, or other LLM APIs and MCPs to build applications (Claude Code experience is a strong plus given our toolchain).
- Working knowledge of at least one modern programming language (e. g., Type Script/Java Script, Python, SQL).
- Practical experience with relational databases — schema design, queries, basic performance considerations.
- Prior experience in a small business or startup environment, especially one transitioning off Saa S-only tooling.
Technology Operations & Solutions Technician in London employer: Training The Street
Training The Street is an exceptional employer that values collaboration and innovation, providing a supportive remote work environment with the flexibility to balance personal and professional commitments. Employees benefit from comprehensive training opportunities, a culture of continuous growth, and the chance to engage with a diverse team across the UK, all while enjoying the unique advantage of quarterly travel to vibrant central London for team-building and networking.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations & Solutions Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Training The Street values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Training The Street might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Training The Street!
✨Direct Apply to Training The Street
Let's not forget to apply directly through the Training The Street website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Operations & Solutions Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Training The Street.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Training The Street. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Training The Street
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
