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- Tasks: Ensure quality assurance for educational centres and provide outstanding customer service.
- Company: Join a leading technical education provider with a mission to innovate.
- Benefits: Enjoy 25 days annual leave, healthcare benefits, and a supportive work environment.
- Other info: Flexible working environment with excellent career growth opportunities.
- Why this job: Make a real impact in education while working remotely and travelling.
- Qualifications: Recognised qualifications in Assessment or Internal Quality Assurance preferred.
The predicted salary is between 36000 - 36000 £ per year.
Permanent Full time Location: Remote with travel
Reports to: External Quality Assurance Manager
Salary: £36,000 per annum
Line management responsibilities: No
Overview
Training Qualifications UK is on a mission to be the market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable, whilst providing outstanding customer service to our centres. On a daily basis, our External Quality Assurers will make judgements regarding the validity of evidence and ensure that our Centre’s meet TQUK requirements for Centre Approval to be maintained. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved. In particular, they will provide help and support relating to the expectations TQUK places on its centres, and help them to understand what to expect from the External Quality Assurance Process.
TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values we offer our customers unrivalled service and can make TQUK be the best it can be. We’re looking for three individuals to join the team and specialise in three different key areas:
- Early Years
- ESOL/TEFL
- Generic EQA
Key responsibilities
- Deliver outstanding customer service to TQUK's customers
- Carry out quality assurance activities with TQUK centres
- Sample centres’ assessment, grading and monitoring procedures and process, as required, to ensure that the decisions meet TQUK’s requirements
- Complete Observations of relevant centre activities including but not limited to assessments being delivered
- Provide up-to-date information, advice and guidance on TQUK’s Quality Assurance activities and qualifications to centres
- Carry out approval reviews to new centres and make sure that all appropriate systems and procedures meet TQUK’s requirements
- Support investigations and additional centre activities as required
- Ensure that up to date knowledge is maintained in areas of competence, including but not limited to attending training events/conferences organised by TQUK
- Attend standardisation and training meetings
- Conduct Staff and Learner interviews as required
- Complete and submit External Quality Assurer Reports within the required timescale
- Agree a suitable date with the Lead External Quality Assurer for quality visits as and when requested
- Assist the Lead External Quality Assurer in finding suitable portfolios for standardisation
- Support bespoke training events as and when required and produce fit for purpose activities for the events
Key requirements
- Hold or be working towards a recognised qualification in Assessment and/or Internal Quality Assurance, including but not limited to:
- Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice
- Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice
- V1 Conduct internal quality assurance of the assessment process
- D34 Internally verify the assessment process
- Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes and Practice
- Level 4 Award in the External Quality Assurance of Assessment Processes and Practice
- Level 5 qualification in Early Years Education
- ESOL specific
- Hold a minimum of a CELTA, Trinity Cert, TESOL or equivalent
- Experience of assessing or examining ESOL speaking assessments or IELTS
- Have experience with CEFR levels A1 to C1
- Be fully committed to ongoing CPD in the occupational area in which you’ll be working
- Meet the occupational competence requirements of the qualification being quality assured, as outlined by TQUK
- Have excellent verbal and written communication skills
- Be organised and able to prioritise your workload
- Be able to think on your feet and respond to customer demands
- Be comfortable working to deadlines, set standards and operating procedures
- Be familiar with current information and guidance issued by the current regulators including but not limited to Ofqual, Qualifications Wales and CCEA Regulation, and the Department for Education
- Be willing/able to travel, as required
Key Characteristics
- Be confident and ambitious with a ‘can do, will do’ attitude
- Be well motivated, enthusiastic, and able to work on your own initiative
- Be able to have fun!
- Be passionate about education and the opportunities that it brings
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
- Ability to work in a flexible manner, adapt to different environments and solve problems
- Excellent communication and interpersonal skills
- Outstanding attention to detail
Key Benefits
- Training, Qualifications & Apprenticeships. It’s what we do!
- Company sick pay upon completion of probation
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- Bupa healthcare benefits
- Employee Assistance Programme (EAP)
- NEST pension
- Cycle-to-work scheme
- A positive and supportive working environment
- Comprehensive onboarding
- A workplace that supports a healthy work/life balance
*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*
External Quality Assurer employer: Training Qualifications UK
Contact Detail:
Training Qualifications UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Quality Assurer
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work with TQUK or similar organisations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by researching TQUK’s values and mission. Show us how you embody being courteous, willing to learn, and putting the team first. We love candidates who align with our culture!
✨Tip Number 3
Practice your responses to common interview questions related to quality assurance and customer service. We want to see your problem-solving skills and how you handle pressure, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at TQUK.
We think you need these skills to ace External Quality Assurer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the External Quality Assurer role. Highlight your relevant experience and qualifications, especially those related to assessment and quality assurance. We want to see how you fit into our mission at TQUK!
Show Off Your Communication Skills: Since this role involves a lot of interaction with centres, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Emphasise Your Customer Service Experience: We value outstanding customer service, so be sure to include any relevant experience you have in this area. Share examples of how you've gone above and beyond to support customers or clients in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TQUK!
How to prepare for a job interview at Training Qualifications UK
✨Know Your Stuff
Make sure you’re familiar with TQUK’s values and the specific requirements for the External Quality Assurer role. Brush up on the qualifications and standards expected in the industry, especially around assessment processes and quality assurance. This will show that you’re not just interested in the job, but that you understand what it takes to excel in it.
✨Showcase Your Customer Service Skills
Since delivering outstanding customer service is key, prepare examples from your past experiences where you’ve gone above and beyond for clients or colleagues. Think about how you can demonstrate your ability to communicate effectively and support others, as this aligns perfectly with TQUK’s mission.
✨Be Ready to Discuss Continuous Professional Development
TQUK values ongoing learning, so be prepared to talk about how you keep your skills sharp. Mention any relevant training, workshops, or conferences you’ve attended, and express your enthusiasm for further development in the field of quality assurance and education.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and TQUK’s future plans. This not only shows your interest but also helps you gauge if the company culture and values align with your own. Plus, it gives you a chance to engage with your interviewers on a deeper level.