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- Tasks: As an External Quality Assurance Officer, you'll ensure our qualifications are valid and reliable.
- Company: Join the fastest-growing Awarding Organisation in the UK, impacting over 150,000 learners worldwide.
- Benefits: Enjoy 25 days annual leave, Bupa healthcare, and a supportive work environment with a healthy work/life balance.
- Why this job: Be part of a dynamic team that values learning, teamwork, and making a difference in education.
- Qualifications: Excellent communication skills and a keen eye for detail are essential; no prior experience required.
- Other info: This is a hybrid role based in Sale, Manchester, with opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
10-Month Fixed Term, Full-time
Location: Hybrid, Sale Manchester
Reports to: EQA Delivery Manager
Salary: from £25,000
Line management responsibilities: No
Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable. On a daily basis, our External Quality Assurance (EQA) Officers will make judgements regarding the suitability of actions taken by our centres. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved with us.
Key Responsibilities:
- Assign and organise EQA activities.
- Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.
- Provide advice and guidance on EQA activities to a portfolio of centres.
- Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
- Undertake Direct Claim Status transfer processes, as required.
- Ensure that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
- Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
- Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
- Support centres to ensure TQUK meets the requirements of their Centre Assurance Standards Scrutiny arrangements.
- Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
- Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.
Other Responsibilities:
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
Key Requirements:
- Have excellent verbal and written communication skills.
- Be organised and able to prioritise your workload.
- Be dedicated to providing world-class customer service.
- Be able to think on your feet and respond to customer demands.
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
- Be comfortable working to deadlines, and set standards and operating procedures.
Key Characteristics:
- Be confident and ambitious with a can do, will do attitude.
- Be well-motivated, enthusiastic and able to work on your own initiative.
- Accuracy and attention to detail.
- Work well with others.
- Be able to have fun!
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
Key Benefits:
- Training, Qualifications & Apprenticeships.
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP).
- NEST pension.
- Cycle to work scheme.
- A positive and supportive working environment.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
External Quality Assurance Officer employer: Training Qualifications UK
Contact Detail:
Training Qualifications UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with TQUK's values: being courteous, having a willingness to learn, and putting the team first. Demonstrating these values in your interactions can set you apart as a candidate who aligns well with our culture.
✨Tip Number 2
Research the specific EQA processes and standards that TQUK employs. Understanding these will not only help you in interviews but also show your genuine interest in the role and the organisation.
✨Tip Number 3
Network with current or former employees of TQUK on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with managing caseloads and ensuring compliance in a regulated environment. Be ready to share specific examples that highlight your attention to detail and organisational skills.
We think you need these skills to ace External Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key responsibilities and requirements of the External Quality Assurance Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in quality assurance or related fields. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to manage caseloads, provide customer service, and work within regulatory environments.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an EQA Officer.
How to prepare for a job interview at Training Qualifications UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an External Quality Assurance Officer. Familiarise yourself with TQUK's processes and values, as this will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare to discuss examples of how you've effectively communicated in previous positions. Be ready to explain complex information clearly, as this is key to advising centres.
✨Demonstrate Attention to Detail
Highlight your ability to manage a large caseload while maintaining accuracy. Prepare examples that showcase your attention to detail, especially in regulated environments, as this is essential for ensuring compliance and quality assurance.
✨Emphasise Teamwork and Customer Service
TQUK values teamwork and world-class customer service. Be prepared to discuss how you've worked collaboratively in the past and how you prioritise customer needs. Show that you're dedicated to supporting both your team and the centres you'll be working with.
