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- Tasks: Ensure quality assurance for educational centres and support their compliance with TQUK standards.
- Company: Join the fastest-growing Awarding Organisation in the UK, making a real difference in education.
- Benefits: Enjoy 25 days annual leave, healthcare benefits, and a supportive work environment.
- Other info: Flexible hybrid working and opportunities for professional growth await you!
- Why this job: Be part of a team that values learning, teamwork, and making an impact in education.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27000 - 27000 £ per year.
Permanent Full-time
Location: Hybrid flexible, Sale Manchester
Reports to: EQA Delivery Manager
Salary: £27,000
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners. Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable. On a daily basis, our External Quality Assurance (EQA) Officers will make judgements regarding the suitability of actions taken by our centres. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved with us.
Key Responsibilities
- Assign and organise EQA activities.
- Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.
- Provide advice and guidance on EQA activities to a portfolio of centres.
- Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
- Undertake Direct Claim Status transfer processes, as required.
- Ensure that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
- Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
- Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
- Support centres to ensure TQUK meets the requirements of their Centre Assurance Standards Scrutiny arrangements.
- Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
- Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.
Other Responsibilities
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
Key Requirements
- Have excellent verbal and written communication skills.
- Be organised and able to prioritise your workload.
- Be dedicated to providing world-class customer service.
- Be able to think on your feet and respond to customer demands.
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
- Be comfortable working to deadlines, and set standards and operating procedures.
Key Characteristics
- Be confident and ambitious with a “can do, will do” attitude.
- Be well-motivated, enthusiastic and able to work on your own initiative.
- Accuracy and attention to detail.
- Work well with others.
- Be able to have fun!
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
Key Benefits
- Training, Qualifications & Apprenticeships.
- Company sick pay upon completion of probation.
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP).
- NEST pension.
- Cycle-to-work scheme.
- A positive and supportive working environment.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
External Quality Assurance Officer employer: Training Qualifications UK
Contact Detail:
Training Qualifications UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching TQUK's values and how they align with your own. Be ready to share examples of how you've demonstrated being courteous, willing to learn, and putting the team first.
✨Tip Number 3
Practice common interview questions related to quality assurance and customer service. Think about how you can showcase your attention to detail and ability to manage a caseload effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace External Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the External Quality Assurance Officer role. Highlight your relevant experience and skills that align with TQUK's values and the job description. We want to see how you can contribute to our mission!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can articulate their thoughts well, so let your personality shine through!
Demonstrate Your Organisational Skills: Being organised is crucial for managing a large caseload. In your application, share examples of how you've successfully prioritised tasks or managed projects in the past. We love seeing candidates who can juggle multiple responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Training Qualifications UK
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of TQUK's products and services. Familiarise yourself with the role of an External Quality Assurance Officer and the key responsibilities involved. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As communication is key in this role, prepare to demonstrate your verbal and written skills during the interview. Think of examples where you've effectively communicated complex information or provided excellent customer service. This will highlight your ability to support centres and manage EQA activities.
✨Emphasise Teamwork
TQUK values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you put the team first or helped others succeed. This will align with their values and show that you're a good fit for their culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think about how you would handle a situation involving compliance or customer queries. Practising these scenarios can help you articulate your thought process clearly during the interview.