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- Tasks: Ensure quality assurance for training centres and provide guidance on processes.
- Company: Join the fastest-growing Awarding Organisation in the UK, impacting over 150,000 learners.
- Benefits: Enjoy 25 days annual leave, Bupa healthcare, and a supportive work environment.
- Why this job: Be part of a dynamic team that values learning, teamwork, and making a difference.
- Qualifications: Excellent communication skills and a keen eye for detail are essential.
- Other info: Hybrid working model available; perfect for balancing studies and work.
The predicted salary is between 20000 - 30000 £ per year.
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Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
- Fixed Term Contract
- Sale, Manchester
- Closes: August 15, 2025
- Salary: £25,000
Website
Training Qualifications UK
Job Description
9-Month Fixed Term, Full-time
Location: Hybrid, Sale Manchester
Reports to: EQA Delivery Manager
Salary: from £25,000
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
What\’s the secret to our success? Simply put, we do things differently here! Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable.
On a daily basis, our External Quality Assurance (EQA) Officers will make judgements regarding the suitability of actions taken by our centres. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved with us.
They will provide help and support relating to the expectations TQUK places on its centres in relation to EQA processes and help them to understand what to expect from the processes.
It is essential that our EQA Officers are confident handling a large caseload, with a keen eye for detail and ability to fairly and consistently apply rules.
TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values, we offer our customers unrivalled support and service and can make TQUK be the best it can be.
Key Responsibilities
- Assign and organise EQA activities.
- Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action
- Provide advice and guidance on EQA activities to a portfolio of centres.
- Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
- Undertake Direct Claim Status transfer processes, as required.
- Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
- Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
- Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
- Support centres to make sure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements.
- Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
- Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.
Other Responsibilities
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
Key Requirements
- Have excellent verbal and written communication skills
- Be organised and able to prioritise your workload.
- Be dedicated to providing world-class customer service.
- Be able to think on your feet and respond to customer demands.
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
- Be comfortable working to deadlines, and set standards and operating procedures.
Key Characteristics
- Be confident and ambitious with a \”can do, will do\” attitude.
- Be well-motivated, enthusiastic and able to work on your own initiative.
- Accuracy and attention to detail.
- Work well with others
- Be able to have fun!
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
Key Benefits
- Training, Qualifications & Apprenticeships. It\’s what we do!
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP).
- NEST pension.
- Cycle to work scheme.
- A positive and supportive working environment.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.
Please see the Person Specification for this role here.
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
To Apply For This Job Please Visit Trainingqualificationsuk.peoplehr.net.
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External Quality Assurance Officer employer: Training Qualifications UK
Contact Detail:
Training Qualifications UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with Training Qualifications UK's values: being courteous, having a willingness to learn, and putting the team first. Demonstrating these values in your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Research the specific EQA processes and standards that TQUK expects from its centres. Understanding these will allow you to speak confidently about how you can support and guide centres effectively during the interview.
✨Tip Number 3
Network with current or former employees of TQUK on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the External Quality Assurance Officer role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and ability to manage a caseload. Being able to discuss these examples will demonstrate your readiness for the responsibilities of the role.
We think you need these skills to ace External Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the External Quality Assurance Officer position. Understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in quality assurance or related fields. Use specific examples to demonstrate how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that showcase your ability to communicate effectively, whether through reports, presentations, or customer interactions.
Align with Company Values: Training Qualifications UK values being courteous, having a willingness to learn, and putting the team first. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
How to prepare for a job interview at Training Qualifications UK
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an External Quality Assurance Officer. Familiarise yourself with TQUK's processes and values, as this will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication skills, prepare to discuss examples from your past experiences where you effectively communicated complex information. This will highlight your ability to provide clear guidance to centres.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Share specific strategies or tools you use to stay organised, especially when handling a large caseload, as this is crucial for success in the role.
✨Emphasise Teamwork and Customer Service
TQUK values teamwork and world-class customer service. Prepare to share examples of how you've worked collaboratively in a team setting and provided exceptional support to clients or colleagues, showcasing your commitment to these values.
