Compliance Manager

Permanent Full-Time Location: Hybrid Flexible, Sale Manchester UK

Salary: Competitive (starting £45,000)

Reports to: Head of Regulatory Compliance

Line Management Responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing awarding organisation in the UK and a market‑leading end‑point assessment organisation. We work with over 500 schools, colleges, universities and training providers worldwide to deliver qualification certificates, endorsements and apprenticeships to more than 150,000 learners. As Compliance Manager, you will be the guardian of compliance, leading a team of like‑minded professionals to establish, protect and maintain the highest standards across our awarding and apprenticeship provision, ensuring ongoing compliance with multiple regulatory bodies. This role demands a detail‑oriented, audit‑trail obsessive, consistency‑focused leader who can translate strategy into action and drive cross‑team initiatives that embed compliant practice throughout the organisation.

Key Responsibilities

• Managing TQUK’s organisation‑wide compliance framework
• HUB governance arrangements
• Self‑evaluation and audit programmes
• Lessons learned and process improvements resulting from regulatory communications
• Complex or escalated operational issues
• Events, forums and special interest groups participation
• Comprehensive understanding of regulatory requirements and their day‑to‑day application
• Promoting a culture of compliance by design and continuous improvement, balancing regulatory compliance with customer service
• Annual statement of compliance process, annual policy reviews and ongoing evaluation processes
• Point of contact for Ofqual regarding quality and compliance enquiries, event notifications and information requests
• Budget monitoring and resource allocation recommendations
• Interpretation of key performance indicators and management information reports for the Head of Regulatory Compliance on team performance
• Briefing the Head on compliance‑related issues and regulatory landscape changes
• Oversight of appeals and open event notifications with regulators
• Policy and consultation responses coordination

Other Responsibilities

• Manage resources to meet business needs
• Work with the Head of Regulatory Compliance to represent the department’s views, needs, resources and risks
• Make authoritative, consistent and consequential decisions within the area of responsibility
• Model and reinforce key non‑negotiable behaviours, driving a commitment culture
• Identify implications of departmental and political priorities and strategy on own area
• Anticipate economic, social, political, environmental and technological developments to keep activity relevant
• Create policies, plans and service provision to meet TQUK needs based on up‑to‑date knowledge
• Embed an in‑depth and evolving understanding of customer requirements within TQUK
• Drive and deliver a culture emphasising continuous improvement, efficiency and value for money
• Frame all decisions within the scope of regulatory requirements
• Take responsibility for the department’s compliance, reporting, escalating, monitoring and resolving issues
• Develop, implement, maintain and review systems and service standards for quality, efficiency and value for money
• Represent Training Qualifications UK at forums and meetings where input is required
• Undertake other duties as required to assist the smooth running of the business

Key Requirements

• Experience working for an awarding organisation or in a regulatory environment in education
• Strong understanding of compliance in education and upcoming changes in regulations and policy
• Experience interpreting data to identify and respond to trends in a timely manner
• Strong people and team management skills
• Ability to self‑manage tasks and meet expected targets
• Ability to deliver within tight SLAs
• Track record of process and system improvement

Desirable

• Experience working in a fast‑paced, high‑growth environment
• Audit and/or risk management qualifications
• External Quality Assurance and/or Internal Quality Assurance qualifications

Key Characteristics

• Drive for perfection
• Ability to see the bigger picture
• Transparent leadership style that facilitates high achievement
• Integrity and discretion

Key Benefits

• Training, qualifications & apprenticeships – it’s what we do!
• Company sick pay upon completion of probation
• 25 days annual leave plus 8 bank holidays (33 days in total)
• Additional annual leave day each year after 2 years of continuous service (up to 28 days)
• Day off to celebrate your birthday
• Annual loyalty bonus
• Annual salary review
• Bupa healthcare benefits
• Employee Assistance Programme (EAP)
• NEST pension
• Cycle‑to‑work scheme
• Positive and supportive working environment
• Comprehensive onboarding
• Supportive healthy work/life balance

We are an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.