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- Tasks: Lead investigations into compliance issues and ensure high standards in education.
- Company: Join a dynamic team at TQUK, committed to quality and improvement.
- Benefits: Enjoy 25 days annual leave, healthcare benefits, and a supportive work environment.
- Other info: Flexible hybrid working and opportunities for career growth await you.
- Why this job: Make a real impact in education while developing your skills in compliance.
- Qualifications: Level 2 English and Maths, with strong computer skills required.
The predicted salary is between 28000 - 28000 £ per year.
The Centre Compliance Lead ensures that all instances of Maladministration and Malpractice are investigated thoroughly to uphold confidence in the qualifications market and to ensure that our certificates are valid and reliable. Having experience in compliance, quality assurance and investigations/case management is essential, as you will work to ensure that instances of maladministration and malpractice are handled correctly. This role involves building relationships across the business, especially with our External Quality Assurance Team, and with other awarding organisations to share information and to ensure centre compliance. The role helps support our drive for constant improvement and focuses on ensuring that we meet the regulatory requirements, whilst maintaining the highest standards and customer service.
This role requires an absolute dedication to quality, with the ability to carry out effective and efficient investigations and maintain very high standards. TQUK has three behaviours that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these we offer our customers unrivalled service and can make TQUK be the best it can be.
Key responsibilities- Lead investigations into potential and confirmed maladministration and malpractice.
- Monitor and maintain centre and training provider sanctions in line with TQUK’s policies and procedures.
- Provide advice and guidance on investigations to TQUK recognised centres.
- Monitor actions that have been issued to recognised centres and support the sanction escalation process with detailed information and reports.
- Support the EQA function with standardisation and training meetings for TQUK’s team of EQAs by identifying trends in maladministration and malpractice, and providing feedback.
- Attend centres and training providers for the purpose of investigating instances of maladministration and malpractice, where appropriate.
- Support teams to understand their roles and responsibilities in relation to malpractice and maladministration.
- Efficiently and accurately use applications to plan, support and produce accurate and timely reports on maladministration and malpractice.
- Provide feedback and information to the Centre Compliance Manager required in line with established reporting mechanisms.
- Maintain excellent working knowledge of Training Qualifications UK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
- Assist the Management and Leadership Team with development or improvement of systems to manage Maladministration and Malpractice.
- English and Maths at a minimum of Level 2.
- Excellent level of computer literacy in Microsoft programmes.
- It would be beneficial if you hold or are working towards Level 4 Award in External Quality Assurance of Assessment Processes and Practice or equivalent qualification, or be prepared to work towards achieving it.
- Be confident and ambitious with a “can do, will do” attitude.
- Be well motivated, enthusiastic and able to work on your own initiative.
- Work well with others.
- Awareness of the bigger picture and appreciate where your role fits into the business.
- Be passionate about education and the opportunities that it brings.
- Excellent problem-solving skills.
- Accuracy and attention to detail.
- Be able to have fun!
- Training, Qualifications & Apprenticeships. It’s what we do!
- Company sick pay upon completion of probation.
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP).
- NEST pension.
- Cycle-to-work scheme.
- A positive and supportive working environment.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.
*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*
Centre Compliance Lead employer: Training Qualifications UK
Contact Detail:
Training Qualifications UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Compliance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the compliance field, especially those who work with TQUK or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by researching common compliance scenarios. Think about how you'd handle investigations into maladministration or malpractice. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for education and quality assurance during interviews. Share examples of how you've maintained high standards in previous roles. This will demonstrate that you’re the right fit for our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Centre Compliance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Centre Compliance Lead role. Highlight your experience in compliance, quality assurance, and investigations, as these are key to what we’re looking for at StudySmarter.
Showcase Your Skills: Don’t forget to emphasise your problem-solving skills and attention to detail. We want to see how you can contribute to maintaining high standards and ensuring compliance, so give us examples of how you've done this in the past!
Be Personable: Remember, we value a 'can do, will do' attitude! Let your personality shine through in your application. We’re looking for someone who can build relationships and work well with others, so show us your enthusiasm for teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Training Qualifications UK
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of compliance, quality assurance, and investigations. Familiarise yourself with the key regulations and standards relevant to the role, as this will show that you're serious about maintaining high standards and can handle any questions thrown your way.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled issues related to maladministration or malpractice. Highlight your thought process and the steps you took to resolve these situations, as this will demonstrate your ability to think critically and act decisively.
✨Build Relationships in Mind
Since the role involves working closely with various teams and external organisations, think about how you can convey your relationship-building skills during the interview. Share instances where you've collaborated effectively with others, as this will illustrate your ability to foster a positive working environment.
✨Be Ready to Discuss Continuous Improvement
The job focuses on constant improvement, so come prepared with ideas on how you can contribute to enhancing processes and systems. This shows that you're not just looking to fit in but are eager to make a real impact and help the organisation grow.