Job Category: Business and administration
Salary: National Minimum Wage — £15,600 to £24,784.50 a year
Address: Portland Port Business Centre, Castletown, Portland, DT5 1PP
An opportunity to develop a broad range of skills and gain practical experience within the cruise and commercial team at Portland Port. The apprentice will support the planning and coordination of cruise ship calls, marketing activity, visitor information, customer and stakeholder liaison, research and general commercial administration.
No two days will be exactly the same. The apprentice will work alongside the cruise team and wider Commercial team, gaining hands-on experience across cruise operations, marketing, tourism, customer service and commercial administration. They will gradually take on greater responsibility as their knowledge, skills and confidence develop.
An average day or week could include:
- Supporting cruise ship calls, helping with the preparation and coordination of cruise visits, operational information, visitor information and other arrangements to help ensure calls run smoothly.
- Working with customers and stakeholders, communicating with cruise lines, ship agents, tour operators, local attractions, transport providers, local authorities and other partners, as well as colleagues across Portland Port.
- Supporting marketing and communications, including helping to create promotional materials, stakeholder communications, updating website content and assisting with social media planning, drafting, scheduling and monitoring.
- Carrying out research and market analysis to support cruise development, visitor information, marketing campaigns and wider commercial business development.
- Helping with commercial administration, including preparing cruise documentation, correspondence, itineraries, marketing materials and operational notes, while maintaining accurate records and information.
- Attending meetings and industry activities, with opportunities to support customer and stakeholder meetings, familiarisation visits, exhibitions, conferences and industry events in the UK.
- Developing practical cruise operations experience, undertaking relevant training and on-the-job learning with the aim of becoming competent to act as a Duty Cruise Coordinator as part of the cruise rota.
- Taking ownership of projects and areas of responsibility as experience and confidence develop, giving the apprentice the opportunity to build their skills and make a meaningful contribution to the team.
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Apprentice Commercial Assistant – Cruise in Castletown employer: Training Provider
City College Plymouth is an excellent employer, offering a supportive work culture that values teamwork and professional development. With generous benefits such as 28 days of annual leave and a festive closure, employees enjoy a healthy work-life balance while gaining valuable experience in customer service and administration within a vibrant educational environment.
