At a Glance
- Tasks: Support daily operations and provide excellent customer service in a vibrant retail environment.
- Company: Join Vision Express, a leading optical retailer with a focus on teamwork and development.
- Benefits: Gain valuable experience, earn qualifications, and enjoy a supportive work culture.
- Other info: Dynamic role with opportunities for growth and development in the optical industry.
- Why this job: Kickstart your career in optics while making a real difference for customers every day.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
This vacancy is for an Apprentice Optical Assistant based in Gateshead.
The successful applicant will have the opportunity to undertake valuable work experience within Vison Express supporting day to day tasks whilst gaining on the job qualifications.
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation
- Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations,
including Data Protection, Health & Safety and all GOC regulatory legislation requirements
–*To ensure all in–store administration is completed accurately and all manual and computerised customer records
are maintained in accordance with company guidelines and relevant data protection laws - To have a good working knowledge of the Vision Express Ways of Working
- To take personal responsibility for own development ensuring regulatory e–learning is completed efficiently and be
proactive in maintaining and developing knowledge through participation in company development programmes - Maintain the highest store standards possible, including the appearance of both store and own personal
presentation.
Sales and Service
- To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring
their expectations are exceeded throughout the customer journey - To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours,
every day to every customer - To support the management team in achieving the required targeted growth in sales and profit
- To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye
examinations, dispensing, fitting and collections of every Vision Express customer - To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye–wear and eye–care solutions
- To conduct eyewear repairs and order replacements when required
- To participate in all stock take activity as determined by the management team.
- Key holder duties after successful completion of silver training (if and when required)
- Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required.
Team Work and Communication
- To maintain good and professional working relationships with the store team
- Attend and participate in morning briefs and team meetings
- To provide honest feedback to the management team to support ongoing improvements
- Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
Where applicable, to use in–store laboratory equipment in the production and manufacture of high quality eyewear
ensuring;
- The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
- All laboratory equipment is maintained/calibrated in accordance with company guidelines
- Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
- The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
- Duties may vary in accordance with customer demand and store structure.
Optical Assistant Apprentice in Gateshead employer: Training 2000
Vision Express is an exceptional employer, offering a supportive and dynamic work environment in Gateshead where apprentices can thrive. With a strong focus on employee development, we provide comprehensive training programmes and opportunities for career advancement, ensuring that our team members are well-equipped to deliver outstanding customer service. Our commitment to maintaining high store standards and fostering a collaborative culture makes Vision Express a rewarding place to build a meaningful career in the optical industry.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant Apprentice in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for the Optical Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take pride in your appearance reflects well on your potential as a brand ambassador for Vision Express.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Optical Assistant Apprentice in Gateshead
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the optical field shine through! We want to see that you're excited about the opportunity to learn and grow with us at Vision Express.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say about yourself.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic apprenticeship opportunity.
How to prepare for a job interview at Training 2000
✨Know Your Stuff
Before the interview, make sure you understand the role of an Optical Assistant Apprentice. Familiarise yourself with Vision Express's policies, procedures, and the importance of customer service in the optical field. This will show that you're genuinely interested and prepared.
✨Dress to Impress
First impressions matter! Dress smartly and maintain a professional appearance that aligns with the Vision Express brand. This not only reflects your seriousness about the role but also shows that you can represent the company well.
✨Showcase Your People Skills
As an Optical Assistant, you'll be interacting with customers daily. Be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to create a welcoming environment and exceed customer expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, team dynamics, or what success looks like in this role. This demonstrates your enthusiasm and eagerness to learn and grow within the company.
