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- Tasks: Support daily operations and provide excellent customer service in a vibrant retail environment.
- Company: Join Vision Express, a leading optical retailer with a focus on teamwork and development.
- Benefits: Gain valuable experience, earn qualifications, and enjoy a supportive work culture.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Kickstart your career in optics while making a real difference for customers every day.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
This vacancy is for an Apprentice Optical Assistant based in Southampton.
The successful applicant will have the opportunity to undertake valuable work experience within Vision Express supporting day to day tasks whilst gaining on the job qualifications.
Responsibilities
Conduct and Legalisation
- Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements – To ensure all in–store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
- To have a good working knowledge of the Vision Express Ways of Working
- To take personal responsibility for own development ensuring regulatory e–learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
- Maintain the highest store standards possible, including the appearance of both store and own personal presentation.
Sales and Service
- To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
- To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
- To support the management team in achieving the required targeted growth in sales and profit
- To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
- To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye–wear and eye–care solutions
- To conduct eyewear repairs and order replacements when required
- To participate in all stock take activity as determined by the management team.
- Key holder duties after successful completion of silver training (if and when required)
- Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required.
Team Work and Communication
- To maintain good and professional working relationships with the store team
- Attend and participate in morning briefs and team meetings
- To provide honest feedback to the management team to support ongoing improvements
- Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
- Where applicable, to use in–store laboratory equipment in the production and manufacture of high quality eyewear ensuring;
- The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
- All laboratory equipment is maintained/calibrated in accordance with company guidelines
- Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
- The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
- Duties may vary in accordance with customer demand and store structure.
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Optical Assistant Apprentice employer: Training 2000
Contact Detail:
Training 2000 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they relate to the Optical Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take pride in your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Optical Assistant Apprentice
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming an Optical Assistant Apprentice and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with the responsibilities listed, like customer service or teamwork. We love seeing how you fit into our Vision Express family!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Training 2000
✨Know Your Stuff
Familiarise yourself with Vision Express and their ways of working. Understand their policies, procedures, and the importance of customer service. This will show that you're genuinely interested in the role and ready to contribute from day one.
✨Dress to Impress
Since personal presentation is key in this role, make sure you dress smartly for the interview. A professional appearance not only reflects well on you but also aligns with the standards expected at Vision Express.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this is crucial for the Optical Assistant role.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or training opportunities. This shows your enthusiasm for the role and your desire to grow within the company.