At a Glance
- Tasks: Lead a team in delivering vital vaccination services and manage daily operations.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy competitive salary, family-friendly policies, and a supportive work environment.
- Other info: Flexible hours and opportunities for career growth in a dynamic team.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: NVQ Level 4 in Admin/Customer Care or equivalent experience required.
The predicted salary is between 31626 - 31626 £ per year.
Main area Integrated Vaccine Service Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Working patterns may change to meet service requirements.) Job ref 050-AC292-1126
Employer Betsi Cadwaladr University Health Board Employer type NHS Site Plas Gororau Town Wrexham Salary £28,819 - £31,626 per annum Salary period Yearly Closing 17/11/2026 23:59
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
The post holder will deal with daily departmental issues and provide senior administrative support to the administration management team.
Ensuring appropriate reporting and action is taken and the relevant people informed.
The post holder will work under the guidance of the Operational Management team to establish and take responsibility for office systems to ensure that the business of the area is undertaken in an efficient and effective manner.
The post-holder is required to manage their day-to-day workload and use their initiative with limited supervision; this requires excellent judgement, organisational ability, communication skills and the ability to cope with working to tight and multiple deadlines.
The post contains a range of duties undertaken within procedural guidelines and work is frequently undertaken at the post holder’s own initiative.
This role involves frequently dealing with confidential and sensitive information.
The post holder will be responsible for the support and supervision for the Vaccination Assistants, Higher Clerical Officers and Porter/Driver staff employed within the BCUHB Integrated Vaccination Service, assisting with informal sickness absence management, ESR, Care referrals, Sit Reps.
Coordinate communication with colleagues and departments.
Main duties of the job
- Supervise Vaccination Assistants, HCOs and Porter/Driver staff, managing daily operations and communication.
- Create weekly rotas, adjust cover for absences and maintain service levels.
- Manage departmental mailbox and coordinate with colleagues and departments.
- Monitor sickness absence, conduct informal interviews and maintain accurate records.
- Support formal sickness processes and assist with recruitment, induction and training.
- Provide senior administrative support, resolve issues and maintain good team communication.
- Hold staff meetings, manage timesheets and support performance reviews and PDRs.
- Ensure efficient use of resources and adherence to policies.
- Coordinate with pharmacy on vaccine availability and manage stock, waste and distribution in WIS.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or
Person specification
Qualifications and Knowledge
- Good level of education, able to demonstrate English Language and Mathematics to GCSE or equivalent level
- Required to hold NVQ Level 4 Admin/Customer Care or any other level 4 NVQ qualification relevant to the post or equivalent experience
- Knowledge of IM&T systems, or other patient administration systems or experience using databases
- Knowledge of data protection and confidentiality
- Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
- Cold chain management training – to be completed upon appointment to post (if required)
- Vaccine handling training – to be completed upon appointment to post (if required)
- ILM Team Leading qualification or equivalent qualification or experience
- Knowledge of Hospital administration systems
- Understanding of basic medical terminology
- Qualification in Admin/Customer Care
- Understanding the aims and objectives of the Modernisation Agenda
- Understanding of the reporting structure in terms of supervision where required
Experience
- Previous office experience
- Handling of patient information
- Previous NHS experience
- Experience of vaccine handling
- Cold-chain management
Skills and Attributes
- Previous experience of supervising and managing staff
- Able to use electronic information systems
- Accurate VDU and keyboard skills
- Experience using Microsoft Office packages and databases
- Able to record information accurately
- Organisation – ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks
- Previous experience of communicating confidential information
- Communicate clearly and sensitively over the telephone, in person and by letter
- Excellent communication skills with all stakeholders
- Able to work independently but also as an effective team player
- Knowledge of patient confidentiality
- Previous experience using the hospital WPAS or similar system.
- Experience in managing clinic diaries/appointment schedules
- Previous clerical experience
- Awareness of Patient Confidentiality
- Preparing and developing presentations
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
- Other
- Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary.
- Willing to demonstrate ongoing study both formal and informal to ensure practice and knowledge are up to date.
- Ability to travel between sites in a reasonable timeframe across North Wales as required
- Be prepared to work flexible hours
- Satisfactory Standard DBS clearance including an Adults and Childrens Barred List check
To work in the UK, all candidates who are not UK or Republic of Ireland (Ro I) nationals require sponsorship to obtain either a
Health and Care visa or
Skilled Worker visa , unless you have permission to work via another route.
Non UK / Ro I candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting
Work in the UK
. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Team Leader employer: Train, Work, Live
Train, Work, Live offers an exceptional work environment for Neurology Registrars at the University Hospital of Wales, where you will gain invaluable experience managing diverse neurological cases. With a strong emphasis on professional development, our supportive culture encourages collaboration and continuous learning, making it an ideal place for those looking to advance their careers in a vibrant city known for its rich history and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
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We think you need these skills to ace Team Leader
Some tips for your application 🫡
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How to prepare for a job interview at Train, Work, Live
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In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Train, Work, Live’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
