At a Glance
- Tasks: Manage admin for the Crisis Intervention Team and Parkinson’s Disease Nurse.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy family-friendly policies, work-life balance, and a supportive environment.
- Other info: Welsh speakers are encouraged to apply; flexible working hours available.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and maths; NVQ II Administration or relevant experience.
The predicted salary is between 26300 - 26300 £ per year.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Job overview:
- To effectively manage the administration function of all areas of responsibility in relation to the Crisis Intervention Team (CIT) and Parkinson’s Disease Nurse.
- To provide confidential secretarial/administrative support to the identified teams.
- To be flexible to provide support to the wider work of the Directorate/Organisation as required.
Main duties of the job:
- To accurately and appropriately accept and record referrals and sensitive, complex, confidential clinical information as a first point of contact, from partner agencies (e.g. GP’s, Social Services, Accident and Emergency Department, District Nurses etc) for the CIT and Parkinson’s Disease Nurse and relay to members of team appropriately and in a timely manner.
- Possess an empathetic telephone manner and be competent to respond in a timely and appropriate way should a clinical emergency situation become apparent (e.g. ensure clinical team members are made aware of crisis immediately).
- Ensure all patient related data/information is handled in an appropriate manner taking due regard of the need for maintaining confidentiality.
- To maintain accurate databases of teams activities (to include referrals, care packages, users/carers views, discharges and other information as directed).
Qualifications:
- Educated in English and maths to GCSE standard.
- NVQ II Administration or demonstrable experience.
- IT Qualification.
Experience:
- Previous clerical/administration experience.
Knowledge:
- Knowledge of confidentiality.
- Knowledge of NHS processes.
Personal Qualities:
- Discrete and sensitive to the needs of others.
- Flexible approach to working.
- Willing to learn new skills.
Skills:
- Basic keyboard skills.
- Able to use electronic information systems.
- Ability to work to strict deadlines and prioritise tasks with minimal supervision.
- Previous use of oracle or similar system.
Other Relevant Requirements:
- Excellent communication skills with all stakeholders.
- Able to work in a busy office and deal with a number of different tasks.
- Ability to prioritise.
- Ability to travel between sites in a timely manner.
Welsh Language Requirements:
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
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