CAMHS Admin Assistant in Llandudno

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Job overview: We are looking to appoint a self-motivated, enthusiastic person to join the Central Child and Adolescent Mental Health Service Team as an Administration Assistant. The successful candidate will be expected to provide administration support to a team of clinical and operational staff, respond to working under pressure within a busy working environment. It is essential that the postholder will have a flexible approach to work to support team members and to meet service demands.

Whilst previous hospital experience is not essential, the successful applicant will be able to demonstrate an ability to provide excellent customer service, and will have IT skills. The ability to communicate effectively and handle sensitive situations is essential, as is the ability to work to tight deadlines ensuring effective service delivery. A working knowledge of WPAS is desirable but not essential as training will be provided.

Main duties of the job:

• A good telephone manner and communication skills are essential.
• A knowledge of the hospital’s Patient Administration System is desirable, although training will be given.
• The ability to speak Welsh would be beneficial but is not essential.
• The post holder will be required to demonstrate a professional and sensitive manner at all times.
• The Administrative Assistant post requires maintaining strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion at all times.

Working for our organisation: If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Detailed job description and main responsibilities:

• To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.
• To provide comprehensive reception, clerical and typing support for the Child and Adolescent Mental Health Service, demonstrating a courteous, professional and sensitive manner at all times.
• The post-holder will have the ability to demonstrate a flexible approach to work and be able to prioritise tasks within the scope of own responsibility.
• To be part of a cohesive and integrated admin function of the service.
• By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

Qualifications and/or Knowledge:

• Level 2 IT/Word/Text Processing Qualification or demonstrable skills/experience.
• NVQ Level 2 Business Admin.

Experience:

• Previous experience in a clerical, administration/reception role.
• Experience of working within the NHS (hospital environment).

Aptitude and Abilities:

• To function efficiently under pressure and to meet deadlines.
• Ability to prioritise workload.
• Ability to speak Welsh.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK/RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.