Engagement & Administration Officer

Main area Administrative Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 0830-1630) Job ref 070-AC111-0926-A

Employer Powys Teaching Health Board Employer type NHS Site Bronllys Hospital Town Bronllys Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 12/11/2026 23:59

Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.

Job overview

• Provides engagement and administrative support to the Powys Living Well Service, including providing cover and additional administrative support in response to service demand.
• Provides routine onboarding, follow up and chaser telephone calls with service users in line with agreed scripts and standard operating procedures.
• Completes referral forms during engagement calls where required.
• Uses digital systems, trackers and reporting tools to support service delivery and monitoring.
• Records engagement activity, outcomes and non-responses accurately on approved digital systems and trackers to support pathway flow and reporting.
• Answers incoming calls as part of the Powys Living Well Service administrative team, responding to routine enquiries or directing calls in accordance with agreed processes.

Main duties of the job

An exciting opportunity has arisen within the Powys Living Well Service for an effective and organised Engagement and Administration Officer to join our friendly, dynamic and innovative Team.

The post holder will provide comprehensive clerical, administrative and secretarial support to the Powys Living Well Service. In addition to this the post holder will be required to demonstrate excellent computer literacy and data management skills.

The post holder will need to have a high level of personal and professional organisational skills, self-motivation and flexibility in approach and attitude. Excellent interpersonal and communication skills, both verbally and in writing will be essential along with the ability to work in a collaborative manner with a wide variety of Health Professionals, service users and partner organisations.

The post holder will need to have a passion for wellbeing, learning and development and support will be offered in these areas.

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Detailed job description and main responsibilities

We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.

Person specification

Qualifications and Knowledge

• Educated to NVQ Level 3 or equivalent knowledge and experience gained through work-based learning
• Knowledge of administrative processes and the importance of providing effective service support within a team environment
• Understanding of information governance, data protection and confidentiality when handling personal and sensitive information
• Working knowledge of digital systems used to record and manage information, such as databases, spreadsheets and electronic forms
• Knowledge of health, wellbeing or community-based services and service user pathways
• Awareness of digital systems and tools used to support service delivery, monitoring and reporting
• Understanding of engagement, onboarding and follow-up processes in supporting service delivery

Experience

• Working in an administrative or support role within a team environment
• Communicating with members of the public or service users in a professional and supportive manner
• Recording information accurately using digital systems, spreadsheets or written records
• Following defined processes, procedures or standard operating practices
• Experience of using Microsoft Office applications, including Outlook, Word and Excel
• Experience of supporting service delivery through data entry, tracking or administrative systems
• Experience of providing administrative cross-cover or supporting a team during periods of increased demand

Skills and Attributes

• Plan, prioritise and manage workload to meet competing demands
• Work independently and as part of a team to support service delivery
• Excellent verbal and written communication skills, with ability to communicate clearly and sensitively with service users/colleagues
• Use digital systems, spreadsheets and recording tools accurately and efficiently
• Attention to detail when recording and maintaining service user information
• Follow agreed procedures, scripts and standard operating practices while exercising appropriate judgement
• Ability to identify and suggest improvements to processes and ways of working
• Confidence in supporting others with digital systems or administrative processes
• Some ability to speak, read and/or write Welsh, or an eagerness to learn

As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.

We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.

You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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