Business Change Facilitator- Digital Services in Cardiff

Business Change Facilitator- Digital Services

Band 6

Main area Business Change Grade Band 6 Contract 15 months (Fixed Term until 31st March 2028) Hours Full time - 37.5 hours per week Job ref 120-AC828-1126

Employer Velindre University NHS Trust Employer type NHS Site Velindre Cancer Centre Town Cardiff Salary £40,559 - £48,841 per annum Salary period Yearly Closing 23/11/2026 23:59

Thank you for your interest in working for Velindre University NHS Trust, which is a committed equal opportunities employer. The Trust welcomes applications from people who share our vision;

Velindre University NHS Trust will be recognised locally, nationally and internationally as a renowned organisation of excellence for patient and donor care, education and research.

our values;

• Caring
• Respectful
• Accountable

and who will complement our current experienced and specialist employees who are passionate about working in a Trust that has the ambition to provide world class services and care to patient and donors.

Velindre University NHS Trust holds a special place at the heart of healthcare in Wales. It is also an amazing organisation to work and to develop your career. The Trust comprises of two divisions, Velindre Cancer Centre and Welsh Blood Service. The Trust also hosts on behalf of the Welsh Government and NHS Wales, NHS Wales Shared Services Partnership (NWSSP) and Health Technology Wales (HTW).

Velindre University NHS Trust provides our employees with a favourable salary and reward / staff benefits & support package.

The Trust also reserves the right to close a vacancy early or withdraw an advertisement at any stage of the process, to enable internal staff requiring to be redeployed in suitable roles.

Posts may be subject to a Disclosure and Barring Service (DBS) Check and Professional Registration Check.

For more information on our Trust Employee Reward and Benefit’s Package please visit the Velindre University NHS Trust website.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

This post is fixed term/secondment for 15 months until 31st March 2028 to meet the needs of the service

The Business Change Facilitator will be imperative to ensuring the embedding and successful adoption of a portfolio of clinical and non-clinical digital transformation projects across services within Velindre University NHS Trust (Velindre Cancer Services and the Welsh Blood Service). This role is integral to enabling a more user-centred, inclusive and problem-first approach to digital services transformation at VUNHST, enhancing change and adoption of digital solutions and measuring impact of our initiatives.

Under the leadership of the Business Change Manager, the postholder will support the development of a transformation and innovation support offer for the wider trust including toolkits and workshops. The postholder will be expected to independently lead on activities including planning, organising and facilitating workshops and meetings, the development of training packages and raising the profile of digital innovation and transformation opportunities internally and externally to support digital change and benefits realisation.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The postholder will also be expected to identify opportunities to share success stories across the Trust, to cascade best practice and encourage cross-directorate or team scale up, alongside promoting following digital processes safely.

The Business Change Facilitator will need to autonomously work with stakeholders to design appropriate support packages and ensure solutions are put to best use. The postholder will need to proactively engage across the organisation with strong influencing, partnership and relationship-building skills, embedding a network of champions across the organisation, improving two-way communication and opportunities to collaborate on current and new digital services from the outset. They will also need to manage stakeholders and conflicting views, taking account of their levels of influence and particular interests

Working for our organisation

At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027—an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.

Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.

Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other—ensuring we deliver the highest standards of care while continuously striving to improve.

If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications and Knowledge

• Degree or equivalent professional / managerial qualification.
• Evidence of change management knowledge or equivalent experience.
• Extensive Microsoft Office knowledge
• Technically competent with various software programmes (e.g. Microsoft 365, Clipchamp).
• Evidence of continued professional development / further training.
• Knowledge of learning technology solutions
• Change Management Qualification e.g. APMG Change Management Practitioner or BCS Business Change Foundation

Experience

• Experience in change management or equivalent experience.
• Experience of delivering change in a complex organisation.
• Experience of training to support business change
• Experience/understanding of NHS patient-based information, pathways and protocols
• Experience of facilitating workshops or training sessions.
• Experience of working with multidisciplinary teams at varying levels of seniority and a commitment / proven experience of partnership working.
• Experience of identifying and validating project benefits and evaluation metrics.
• Experience of supporting networks with a wide range of staff across an organisation

Skills and Attributes

• Ability to negotiate and influence others in a positive manner confidence to deal with different priorities and differing views to instigate and achieve change and improvement.
• Effective leadership, interpersonal and communication skills including facilitation, negotiation, obtaining, providing and presenting information.
• Ability to adapt and deal with situations and manage expectations during periods of change and be able to take account of the broader perspective and how it affects other areas.
• Ability to work under pressure and to tight deadlines including changing demands and priorities.
• Additional demonstrable qualities that are be beneficial to the role e.g. competence and communication, trust and loyalty
• Required to work on own initiative.
• Strong delivery focus, with the ability to drive progress forward and a concern for results and achieving goals.
• Be politically and culturally aware.
• Welsh Language Skills levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

IMPORTANT NOTE FOR APPLICANTS:

Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application not demonstrating how you meet the essential criteria. To ensure your application meets the criteria, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.