Business Analyst in Cardiff

Main area Digital Grade Band 7 Contract Fixed term: 16 months (until 31/03/2028 due to funding) Hours Full time - 37.5 hours per week Job ref 001-AC353-1126

Employer Cardiff and Vale University Health Board Employer type NHS Site Woodland House Town Cardiff Salary £50,129 - £57,365 per annum Salary period Yearly Closing 25/11/2026 23:59

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

We are kind and caring

We are respectful

We have trust and integrity

We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job overview

This post is fixed term/secondment for 16 months until 31st March 2028 due to funding.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen for two experienced Business Analysts to play a key role in the implementation of a new Electronic Patient Record (EPR) system for Mental Health and Community Services within Cardiff and Vale University Health Board.

Working as part of a dedicated programme team, the post holder will support the delivery of a major digital transformation programme, helping to replace existing clinical systems with a modern EPR solution. The role will involve working closely with clinical, operational and corporate stakeholders to understand current business processes, identify requirements, and support the design of future-state workflows that align with the capabilities of the new system.

This is an excellent opportunity for an individual with strong business analysis skills, experience of service redesign, and a passion for improving patient care through digital transformation. The role offers the opportunity to work across multiple clinical and operational areas, contributing directly to the successful implementation of a EPR replacement programme.

Main duties of the job

The successful candidate will be responsible for analysing complex business processes, facilitating stakeholder engagement, documenting requirements, supporting system configuration discussions, and ensuring that solutions meet service needs while supporting wider organisational and national digital strategies.

• Support the implementation of a replacement Electronic Patient Record (EPR) system for Mental Health and Community Services.
• Work with clinical, operational and administrative teams to understand existing processes and service requirements.
• Gather, analyse and document business requirements and current workflows.
• Facilitate workshops and stakeholder meetings to support service design and decision-making.
• Develop process maps, user stories and other business analysis documentation.
• Work with system suppliers and project teams to design future-state processes within the new EPR.
• Identify opportunities to improve, standardise and streamline ways of working.
• Support gap analysis, testing, business readiness and implementation activities.
• Ensure proposed solutions meet clinical, operational, information governance and organisational requirements.
• Build effective working relationships with stakeholders across the Health Board and partner organisations
• Contribute to programme reporting, governance activities and the management of risks and issues.

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Person specification

Skills

• Able to utilise office software packages to an intermediate or higher level. In particular MS Word, Project and Excel.
• Highly organised, with the ability to work to agreed goals, in a self-directed and professional manner.
• Demonstrable excellent written and verbal communication skills, able to negotiate successful outcomes with senior personnel.
• Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
• Experience of resolving conflict and problems and challenging projects. deliverables (e.g. web pages) in collaboration with clients /users.
• Working knowledge of the NHS and national developments and policy initiatives.
• Understanding and knowledge of health service terminology and information requirements
• Understanding of the NHS Wales IM&T/Digital development and assurance processes, including the NHS Wales Information Standards Assurance Process.
• Expertise with a majority of Business Analysis specialisms and techniques, and expertise in supervising others in the application of these specialisms and techniques.
• Skilled in evaluating the quality of project outputs against agreed acceptance criteria.

Experience

• Experience of applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied.
• Experience of reviewing compliance with legislation and organisational/government policy.
• Experience of consulting activities and techniques including facilitating stakeholder groups.
• Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors.
• Expertise with the application of Business Analysis techniques, methods and tools; experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application.
• Experience in defining, documenting and working on projects across all phases either alone or with a team.
• Experience in identifying and assessing risks to the success of the project.
• Experience of producing realistic plans (quality, risk and communication plans) and contributing towards lessons learned.
• Experience in investigative work for strategy studies, business requirements and feasibility studies and in the specification of improvements to business processes.
• Experience of business process testing including the management of test scenarios and reporting of testing outcomes.
• Experience in stakeholder management, communication and agreement to changes including experience in overseeing the planning of and implementation of change.
• Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items.
• Experience of designing the content and appearance of complex information deliverables (e.g. web pages) in collaboration with clients/users.
• Substantial experience of working on complex projects.
• Experience of evaluating the quality of project outputs against agreed acceptance criteria.
• Experience of the application of information management policies, procedures and controls.
• Experience of evaluation, development, demonstration or implementation of research activities.
• Understanding of opportunities provided by the strategic application of IT.
• Experience of investigation and development of innovative methods of exploiting IT.
• Experience of enterprise modelling and architecture demonstrating improved business performance.
• Experience of logical modelling as well as component specification and design; understanding of technical planning and assurance; knowledgeable in development and integration.
• Experience of reconciling technical practice with relevant technical strategies, policies and standards.
• Experience of working with senior clinicians
• Experience of benefits management and realisation.
• Experience in preparing and delivering learning materials and activities
• Experience in supporting practitioners in their development and in recording of achievements in progress records.
• Experience of establishing and maintaining a data structure using data analysis and data modelling techniques.
• Experience of specifying user/system interfaces and translating logical designs into physical designs taking account of target environment, performance requirements and existing systems.
• Demonstrable evidence of being able to produce detailed designs and document using required standards, methods and tools, including prototyping tools where appropriate.
• Experience of selecting tools and methods to establish, clarify and communicate the user experience, users’ characteristics and tasks and in identifying the technical, organisational and physical environment in which complex products or systems will operate.
• Experience of planning and performing all types of evaluation and of interpreting and presenting the results of evaluations.
• Experience of engaging with technical design and project management to ensure that the correct products have been produced in a timely fashion.
• Experience of evaluating the quality of project outputs against agreed acceptance criteria.
• Experience of assessing, analysing, developing, documenting and implementing changes based on requests for change.
• Knowledge of quality management techniques. Experience of working to agreed quality standards and applying Best Practice. Experience of line management, or task management in a matrix environment

Qualifications

• Educated to Masters level (or equivalent qualification / experience)
• Evidence of significant professional development (ideally within a health and/or social care context).
• Possess (or working towards) a recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis)

MANAGING YOUR APPLICATION:

We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.We are keen to break down barriers in the UHB, and encourage applications from under-represented groups.

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.