At a Glance
- Tasks: Join our busy team as a Booking Clerk, providing essential admin support in a dynamic healthcare environment.
- Company: Be part of Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy family-friendly policies, work-life balance, and a supportive workplace culture.
- Other info: Welsh language skills are essential; flexible hours available.
- Why this job: Make a real difference in patient care while developing your skills in a rewarding role.
- Qualifications: GCSEs in English and Maths; customer care experience preferred but not essential.
The predicted salary is between 27890 - 27890 £ per year.
Band 3
Main area: Medicine
Contract: Permanent
Hours: Part time - 15 hours per week (Monday and Friday - hours will alternate weekly between 8am to 4pm, and 9am to 5pm)
Job ref: 050-AC220-1026W-A
Employer: Betsi Cadwaladr University Health Board
Employer type: NHS
Site: North Wales Cardiac Centre, Ysbyty Glan Clwyd
Town: Bodelwyddan
Salary: £26,813 - £27,890 per annum pro rata
Salary period: Yearly
Closing: 22/11/2026 23:59
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
The ability to speak Welsh is essential for this post. An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist. As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.
Main duties of the job
- Working in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective booking service for a variety of diagnostic clinics.
- Using own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.
- Deal with sensitive and confidential issues relating to Cardiology issues affecting patients, the public and staff according to guidelines.
- As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
- Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding.
- Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.
- Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.
Qualifications
- English and Mathematics to GCSE or equivalent level.
- NVQ level 3 Customer Care or equivalent qualification or experience.
Experience
- Previous clerical / reception experience.
- Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with constant interruptions from medical staff and telephones.
- Able to communicate information clearly and sensitively in person and over the telephone.
- Ability to work to strict deadlines and prioritise tasks.
- Knowledge of referral to treatment times and patient pathways.
- Previous waiting list management experience.
- Knowledge of NHS structures and processes.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Booking Clerk - Cath Lab and Cardiac Physiology employer: Train, Work, Live
Train, Work, Live offers an exceptional work environment for Neurology Registrars at the University Hospital of Wales, where you will gain invaluable experience managing diverse neurological cases. With a strong emphasis on professional development, our supportive culture encourages collaboration and continuous learning, making it an ideal place for those looking to advance their careers in a vibrant city known for its rich history and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Clerk - Cath Lab and Cardiac Physiology
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Booking Clerk - Cath Lab and Cardiac Physiology
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Train, Work, Live, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Train, Work, Live
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Train, Work, Live.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Train, Work, Live.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Train, Work, Live can really resonate with interviewers and show your commitment to the field.
