Fleet Operations Manager in London

Location: Hemel Hempstead

Salary: £70,000 + company car or car allowance + relocation package

Contract Type: Full-time, Permanent

About Us

Trailer Resources Ltd (TRL) is a family-owned business based in Hemel Hempstead, Hertfordshire, specializing in trailer contract hire, rental, sales, and maintenance services across the UK and Europe. Established in 1993, TRL has grown into a leading provider of bespoke trailer solutions. Operating a fleet of over 3,000 trailers and servicing a prestigious client base including Ford Motor Company, Furniture Village, Dunelm, Europa, NX Logistics, and Woodlands Logistics, TRL has built a reputation for reliability, quality, and growth.

Role Overview

We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments.

Key Responsibilities

• Collaborate closely with the Operations Director to understand and support the departments goals and vision.
• Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives.
• Provide regular reporting on departmental KPIs, performance, and efficiency.
• Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly.
• Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards.
• Monitor departmental budgets and ensure all recoverable costs are identified and processed with appropriate margins.
• Support continuous improvement efforts across operations.

What We're Looking For

• Strong background in operations or general management, ideally with asset management experience.
• Proven ability to lead teams and manage multi-department operations.
• A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles.
• Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority.
• Financial awareness and the ability to manage budgets and cost recovery processes.
• Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.

Workshop Department

• Oversee both day and night shifts, including four drivers and workshop admin staff.
• Ensure timely and accurate job card completion, MOT prep, bookings, part usage tracking, and recharge documentation.
• Support the Workshop Manager with effective communication to customers and depots regarding collections and deliveries.
• Guarantee all paperwork is completed correctly and uploaded to relevant systems.

Service Department

• Manage compliance, routine servicing, and breakdown response for the TRL fleet and external customers.
• Oversee a nationwide subcontractor network and coordinate three company service vans.
• Ensure efficient scheduling and high service standards across all maintenance activities.

Tyre Department

• Supervise a dedicated Tyre Controller responsible for managing Tyre operations across the entire fleet.
• Oversee stock levels, supply chain, budgeting, and warranty claims.
• Ensure Tyre contractors are effectively coordinated and all Tyre-related recharges are accurately captured and processed.

Join TRL and be part of a growing, respected business with a long-standing reputation and a family-focused ethos. This is an excellent opportunity for someone looking to step into a key leadership role and make a tangible impact.