At a Glance
- Tasks: Lead operations, manage teams, and ensure top-notch service across departments.
- Company: Family-owned business with a strong reputation in trailer solutions.
- Benefits: Competitive salary, company car or allowance, and relocation package.
- Other info: Join a supportive environment with long-term career growth opportunities.
- Why this job: Step into a key leadership role and make a real impact in a respected company.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 70000 - 70000 £ per year.
Location: Hemel Hempstead
Salary: £70,000 + company car or car allowance + relocation package
Contract Type: Full-time, Permanent
About Us
Trailer Resources Ltd (TRL) is a family-owned business based in Hemel Hempstead, Hertfordshire, specializing in trailer contract hire, rental, sales, and maintenance services across the UK and Europe. Established in 1993, TRL has grown into a leading provider of bespoke trailer solutions. Operating a fleet of over 3,000 trailers and servicing a prestigious client base including Ford Motor Company, Furniture Village, Dunelm, Europa, NX Logistics, and Woodlands Logistics, TRL has built a reputation for reliability, quality, and growth.
Our purpose-built Hemel Hempstead headquarters includes a 5-bay workshop with two ATF lanes, a load simulator bay, three brake testers, and a dedicated team working day and night to maintain our fleet and serve external customers. With a stable financial track record and a strong focus on internal development, TRL offers secure, long-term career prospects in a supportive and progressive environment.
Role Overview
We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments.
Key Responsibilities
- Collaborate closely with the Operations Director to understand and support the departments goals and vision.
- Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives.
- Provide regular reporting on departmental KPIs, performance, and efficiency.
- Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly.
- Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards.
- Monitor departmental budgets and ensure all recoverable costs are identified and processed with appropriate margins.
- Support continuous improvement efforts across operations.
What We're Looking For
- Strong background in operations or general management, ideally with asset management experience.
- Proven ability to lead teams and manage multi-department operations.
- A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles.
- Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority.
- Financial awareness and the ability to manage budgets and cost recovery processes.
- Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.
Workshop Department
- Oversee both day and night shifts, including four drivers and workshop admin staff.
- Ensure timely and accurate job card completion, MOT prep, bookings, part usage tracking, and recharge documentation.
- Support the Workshop Manager with effective communication to customers and depots regarding collections and deliveries.
- Guarantee all paperwork is completed correctly and uploaded to relevant systems.
Service Department
- Manage compliance, routine servicing, and breakdown response for the TRL fleet and external customers.
- Oversee a nationwide subcontractor network and coordinate three company service vans.
- Ensure efficient scheduling and high service standards across all maintenance activities.
- Operate three of our own mobile technicians based across Kent, Derby, and Hemel Hempstead, delivering direct on-site service support.
Tyre Department
- Supervise a dedicated Tyre Controller responsible for managing Tyre operations across the entire fleet.
- Oversee stock levels, supply chain, budgeting, and warranty claims.
- Ensure Tyre contractors are effectively coordinated and all Tyre-related recharges are accurately captured and processed.
- Monitor performance and cost-efficiency within Tyre operations to support fleet availability and safety.
Join TRL and be part of a growing, respected business with a long-standing reputation and a family-focused ethos. This is an excellent opportunity for someone looking to step into a key leadership role and make a tangible impact.
Fleet Operations Manager TLNT1_NI employer: Trailer Resources Limited
At Trailer Resources Ltd, we pride ourselves on being a family-owned business that values service excellence and innovation, all while maintaining a supportive and progressive work culture. Located in Hemel Hempstead, our purpose-built headquarters offers a dynamic environment where employees can thrive, with ample opportunities for professional growth and development. Join us to be part of a respected company that not only prioritises employee well-being but also fosters long-term career prospects in a stable and rewarding setting.
