At a Glance
- Tasks: Provide top-notch IT support to schools and businesses, solving tech issues daily.
- Company: Join Trailblaze IT, a green ICT provider with over 11 years of experience.
- Benefits: Enjoy flexible hours, a company pension, and free parking.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in the tech world while helping customers thrive.
- Qualifications: 1+ years in IT support, strong communication skills, and a can-do attitude.
The predicted salary is between 20000 - 24000 £ per year.
1st Line IT Support Engineer
Trailblaze IT have been providing IT services to SMBs & the education sector for over 11 years.
We are looking for an experienced 1st line engineer to join our friendly support team.
Ferndown Office. Permanent full-time or part-time.
Trailblaze IT offer an extensive range of ICT services for schools and businesses, from weekly site visits to complete network and system installation.
We have over 11 years' experience providing IT solutions, and we provide an industry‑leading support service.
Trailblaze IT are the green ICT provider and we are passionate about our environmental commitment.
Job Description
We are looking for an experienced 1st line engineer to join our friendly support team.
As you will be working within a team environment and speaking to customers on a daily basis, your communication skills must be very strong.
You will be responsible for remote support and site visits in the local area.
You will be based at our Bournemouth office.
This role is available on a full time basis.
Own car essential with mileage reimbursed.
- Will Be Providing Support In
- Windows 10, Mac OS, Chromebooks
- i Pads and Android tablets
- Common user and device issues including networking and printing
- Microsoft 365 & Google Workspace
- Vo IP phone systems
Essential Skills
- A people‑person
- Great with customers
- Team player
- Self‑motivated with a can‑do attitude
- Able to prioritise and manage your own workload
- Able to quickly troubleshoot and resolve issues
Requirements
- 1+ Years experience in an IT support role
- Full clean drivers licence
- This role is subject to an enhanced DBS check at cost of £59.30
Desirable Experience
- Support ticket handling, including detailed note recording.
- MDM solutions, group policy, software & printer deployment, photocopiers, wifi, networking & firewalls.
- Working within the education sector.
Perks
- Flexible hours available including part-time, term time or full time.
- Company pension
- Laptop provided
- Free parking onsite
- #J-18808-Ljbffr
1st Line IT Support Engineer, Dorset in Ferndown employer: Trailblaze IT
Trailblaze IT is an exceptional employer, offering a supportive and friendly work environment in the heart of Dorset. With a strong commitment to employee growth, we provide flexible working hours, a company pension, and opportunities to engage with both SMBs and the education sector. Join us to be part of a green ICT provider that values your contributions and fosters a culture of teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer, Dorset in Ferndown
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trailblaze IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trailblaze IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trailblaze IT!
✨Direct Apply to Trailblaze IT
Let's not forget to apply directly through the Trailblaze IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer, Dorset in Ferndown
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trailblaze IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trailblaze IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trailblaze IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
