At a Glance
- Tasks: Provide expert IT support, troubleshoot issues, and engage with clients across London.
- Company: Trailblaze IT, a forward-thinking MSP with over 11 years of experience.
- Benefits: Competitive salary, hybrid work model, and travel reimbursement.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Join a supportive team and enhance your skills while making a real impact.
- Qualifications: 2+ years in IT support, strong technical skills, and excellent communication.
The predicted salary is between 31500 - 38500 £ per year.
2nd Line IT Support Engineer
Trailblaze IT have been providing IT services for over 11 years. We are looking for an experienced 2nd line engineer to join our friendly support team.
- Salary - £34,000 per year
- London, Hybrid - Permanent, Full-time
Who we are
At Trailblaze IT, we have been supporting customers for over 11 years.
We believe in empowering our employees to excel.
You’ll be part of a forward-thinking MSP that values innovation, professional growth, and exceptional client service.
If you’re ready to take your career to the next level, we’d love to hear from you.
Job Description
We're looking for a 2nd Line IT Support Engineer to provide expert assistance to our clients in a hybrid role combining remote work with on‑site visits across London.
As a 2nd Line IT Support Engineer, you'll play a critical role in supporting our diverse customer base.
This is a hybrid position that blends the convenience of working from home with the excitement of face‑to‑face interaction during on‑site visits.
You'll ensure our clients’ IT systems run smoothly while delivering a top‑notch service experience.
Key Responsibilities
- check Troubleshooting & Support: Provide 2nd line technical support for hardware, software, and network issues remotely and on‑site.
- check System Maintenance: Diagnose and resolve incidents, elevate complex issues when necessary, and implement solutions to enhance IT infrastructure.
- check Client Engagement: Travel to customer sites across London to provide hands‑on support and build strong client relationships.
- check Documentation: Maintain accurate records of support activities, solutions, and technical documentation.
- check Collaboration: Work closely with the 1st and 3rd line support teams to deliver a seamless service experience.
- What we’re looking for
- check Experience: At least 2 years in a 2nd line IT support role, with exposure to customer‑facing environments.
- check Technical Skills: Proficiency in Windows Server, Active Directory, Office 365, and virtualisation technologies (VMware/Hyper‑V).
- check Knowledge of networking concepts: (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- check Experience with cloud technologies: (Azure/AWS) is an advantage.
- check Soft Skills: Excellent communication, a customer‑focused approach, and the ability to explain technical concepts clearly.
- check Flexibility: Comfortable working remotely and traveling to customer sites across London. A valid UK driver’s license is highly desirable.
What we offer
- check Competitive salary.
- check Hybrid work model with flexibility to work from home and on‑site.
- check Collaborative and supportive company culture.
- check Travel and expense reimbursement for customer site visits.
Why Join Trailblaze IT?
At Trailblaze IT, we have been supporting customers for over 11 years.
We believe in empowering our employees to excel.
You’ll be part of a forward‑thinking MSP that values innovation, professional growth, and exceptional client service.
If you’re ready to take your career to the next level, we’d love to hear from you.
- check Server 2016 onwards, Active Directory, Power Shell, Backups, Hyper‑V, VMWare and Failover Clustering
- check Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
Perks
- like-1 Company pension
- like-1 Referral programme
- like-1 Free parking onsite
- #J-18808-Ljbffr
2nd Line IT Support Engineer, London employer: Trailblaze IT
Trailblaze IT is an exceptional employer, offering a supportive and friendly work environment in the heart of Dorset. With a strong commitment to employee growth, we provide flexible working hours, a company pension, and opportunities to engage with both SMBs and the education sector. Join us to be part of a green ICT provider that values your contributions and fosters a culture of teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer, London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trailblaze IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trailblaze IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trailblaze IT!
✨Direct Apply to Trailblaze IT
Let's not forget to apply directly through the Trailblaze IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer, London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trailblaze IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trailblaze IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trailblaze IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
