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- Tasks: Provide exceptional customer service and support administrative functions in a dynamic showroom environment.
- Company: Join Trail Appliances, the leading independent appliance retailer in Western Canada.
- Benefits: Enjoy competitive pay, paid time off, employee discounts, and professional development opportunities.
- Other info: Join a fun, fast-paced team with excellent career progression opportunities.
- Why this job: Be the first point of contact for customers and make their shopping experience memorable.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
The predicted salary is between 23 - 23 £ per hour.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.
As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Administrator will support customers with inquiries either over the phone or in person. You are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.
Compensation: $23.30/hour
Schedule: Mondays to Fridays 9:30am-6pm. May include weekend shifts.
As an Office Administrator, you will:
- Provide exceptional service to all customers and be approachable as you are their first point of contact.
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Be a team player who can also thrive independently.
We hope you are passionate about Customer Service – You are a people person who uses your skills to create great rapport with customers.
The experience we like to see:
- Working in an administrative/customer service role.
- Fast and accurate data entry skills with the ability to multi-task.
- Experience managing customer conflict and escalation.
- Proficiency in Microsoft Office.
- Must be able to work occasional weekends.
Bonus Points: You exude energy, enthusiasm, and positivity! You are willing to work additional time when necessary to complete tasks and meet deadlines.
Why join Trail:
- Showroom environment.
- Paid time off.
- Generous employee discounts.
- Employee Recognition Program.
- Extended health care and dental coverage.
- Gym membership discount.
- Professional Development Programs.
- Career Progression.
- Company events.
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Office Administrator (Full-Time) - Surrey (0526) employer: Trail Appliances
Contact Detail:
Trail Appliances Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator (Full-Time) - Surrey (0526)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Trail Appliances' values and think about how you can align your experiences with them. Show us that you’re not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to come across as approachable and friendly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities! In the fast-paced environment at Trail Appliances, you’ll need to juggle customer inquiries and admin tasks. Think of examples from your past where you successfully managed multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team of trailblazers!
We think you need these skills to ace Office Administrator (Full-Time) - Surrey (0526)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show a bit of enthusiasm and energy. Remember, we’re all about authenticity here at Trail Appliances!
Tailor Your Application: Make sure to customise your application for the Office Administrator role. Highlight your customer service experience and any admin skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-structured application makes it easier for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on being part of our fast-growing team at Trail Appliances. We can’t wait to hear from you!
How to prepare for a job interview at Trail Appliances
✨Know the Company Inside Out
Before your interview, take some time to research Trail Appliances. Understand their core values like integrity and improvement, and think about how you can embody these in your role as an Office Administrator. This will show that you're genuinely interested in the company and its mission.
✨Show Off Your Customer Service Skills
Since this role is heavily customer-facing, prepare examples of how you've provided exceptional service in the past. Think about specific situations where you went above and beyond for a customer, and be ready to share these stories during your interview.
✨Demonstrate Your Attention to Detail
As an Office Administrator, attention to detail is crucial. Bring along a sample of your work, like a report or a document you've created, to showcase your data entry skills and accuracy. This will help illustrate your capability to handle administrative tasks effectively.
✨Be Ready to Discuss Teamwork
Trail Appliances values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you’ve contributed to a team environment and how you can thrive both independently and as part of a group.