At a Glance
- Tasks: Provide exceptional customer service and support administrative functions in a dynamic showroom environment.
- Company: Join Trail Appliances, the leading independent appliance retailer in Western Canada.
- Benefits: Enjoy competitive pay, generous discounts, health coverage, and professional development opportunities.
- Other info: Join a fun, fast-paced team with great career progression and company events.
- Why this job: Be the first point of contact for customers and make their shopping experience memorable.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.
Our core values:
- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.
As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Administrator will support customers with inquiries either over the phone or in person. You are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.
Compensation: $23.30/hour
Schedule: Mondays to Fridays 9:30am-6pm. May include weekend shifts.
As an Office Administrator, you will:
- Provide exceptional service to all customers and be approachable as you are their first point of contact.
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Be a team player who can also thrive independently.
The experience we like to see:
- Working in an administrative/customer service role.
- Fast and accurate data entry skills with the ability to multi-task.
- Experience managing customer conflict and escalation.
- Proficiency in Microsoft Office.
- Must be able to work occasional weekends.
Bonus Points:
- You exude energy, enthusiasm, and positivity!
- You are willing to work additional time when necessary to complete tasks and meet deadlines.
Why join Trail:
- Showroom environment.
- Paid time off.
- Generous employee discounts.
- Employee Recognition Program.
- Extended health care and dental coverage.
- Gym membership discount.
- Professional Development Programs.
- Career Progression.
- Company events.
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
Office Administrator (Full-Time) - Surrey 0925 employer: Trail Appliances
At Trail Appliances, we pride ourselves on being an exceptional employer that fosters a dynamic and entrepreneurial work culture. With unlimited earning potential and a strong commitment to employee growth through professional development programs, our team members enjoy generous benefits including paid time off and health coverage, all while working in a supportive environment that values integrity, improvement, and caring for others. Join us in Surrey and become part of a trailblazing team dedicated to delivering outstanding customer experiences in the leading independent appliance retailer in Western Canada.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator (Full-Time) - Surrey 0925
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trail Appliances. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trail Appliances before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator (Full-Time) - Surrey 0925
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trail Appliances:Your cover letter is your chance to shine! Tell us why you want to work at Trail Appliances specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trail Appliances!
How to prepare for a job interview at Trail Appliances
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
