At a Glance
- Tasks: Provide exceptional customer service and support administrative functions in a dynamic showroom environment.
- Company: Join Trail Appliances, the leading independent appliance retailer in Western Canada.
- Benefits: Enjoy competitive pay, generous discounts, health coverage, and professional development opportunities.
- Other info: Join a fun, fast-paced team with great career progression and company events.
- Why this job: Be the first point of contact for customers and make their shopping experience memorable.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.
Our core values:
- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.
As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Administrator will support customers with inquiries either over the phone or in person. You are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.
Compensation: $23.30/hour
Schedule: Mondays to Fridays 9:30am-6pm. May include weekend shifts.
As an Office Administrator, you will:
- Provide exceptional service to all customers and be approachable as you are their first point of contact.
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Be a team player who can also thrive independently.
The experience we like to see:
- Working in an administrative/customer service role.
- Fast and accurate data entry skills with the ability to multi-task.
- Experience managing customer conflict and escalation.
- Proficiency in Microsoft Office.
- Must be able to work occasional weekends.
Bonus Points:
- You exude energy, enthusiasm, and positivity!
- You are willing to work additional time when necessary to complete tasks and meet deadlines.
Why join Trail:
- Showroom environment.
- Paid time off.
- Generous employee discounts.
- Employee Recognition Program.
- Extended health care and dental coverage.
- Gym membership discount.
- Professional Development Programs.
- Career Progression.
- Company events.
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
Office Administrator (Full-Time) - Surrey 0925 employer: Trail Appliances
At Trail Appliances, we pride ourselves on being an exceptional employer that fosters a dynamic and entrepreneurial work culture. With unlimited earning potential and a strong commitment to employee growth through professional development programs, our team members enjoy generous benefits including paid time off and health coverage, all while working in a supportive environment that values integrity, improvement, and caring for others. Join us in Surrey and become part of a trailblazing team dedicated to delivering outstanding customer experiences in the leading independent appliance retailer in Western Canada.
